Administrative Assistant, Ambulatory Float Pool
About The Position
When you join the growing Beth Israel Deaconess Medical Center Ambulatory Services team, you’re not just taking a job, you’re becoming part of a mission to improve lives. Our Ambulatory Float Pool offers a unique and dynamic experience where no two days are the same. If you thrive in fast-paced, people-facing roles and enjoy learning new systems, this position is a perfect launchpad for your career in healthcare administration. Supporting over 150 ambulatory departments across Beth Israel Deaconess Medical Center and its affiliated sites, you'll gain firsthand exposure to a broad range of clinical areas, from primary care to specialty practices, allowing you to build a robust skill set and strong professional network. Many of our Float Pool team members have grown into advanced roles within the organization. 60 to 90-day clinic rotations with dedicated orientation and training in each department, offering full immersion in different ambulatory settings A supportive team that values development and hands-on learning Work 100% onsite at our Longwood campus in Boston, with occasional travel to nearby sites like Chelsea or Chestnut Hill if you're able Typical shifts are 8:00 am to 4:30 pm or 8:30 am to 5:00pm, with some flexibility based on clinic needs
Requirements
- High School diploma or GED required (Associate’s degree preferred)
- 1 to 3 years of relevant experience (healthcare or customer-facing roles preferred)
- Proficient in Microsoft Office and web-based applications
- A people person who’s comfortable interacting with patients, families, and clinical staff
- Tech-savvy and excited to learn Epic and other digital tools
- Organized, reliable, and eager to grow within a healthcare system
- Comfortable working in varied environments and adapting quickly to new teams
Responsibilities
- Answer and screen calls, greet patients and visitors, and provide clear, courteous support
- Schedule appointments, update insurance information, and secure referrals
- Prepare patient charts and documentation using Epic and other clinical systems
- Coordinate billing processes, including co-payment collection and fee ticket reconciliation
- Maintain physician schedules, assist with clinical correspondence, and handle confidential information with care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
