Administrative Assistant – Aftermarket/OEM Sales Department

Harlan Global Manufacturing LLC • Kansas City, KS

85d

About The Position

The Administrative Assistant for the Aftermarket/OEM Sales Department provides comprehensive administrative and clerical support to the sales team, ensuring efficient operations and excellent customer service. This role is responsible for assisting with order processing, maintaining accurate records, coordinating communications between departments, and supporting the overall sales and customer relationship management process.

Requirements

• High school diploma or equivalent required; associate’s degree or higher preferred.
• Minimum 2–3 years of administrative experience, preferably in a manufacturing, industrial, or sales environment.
• Familiarity with aftermarket or OEM product sales is a plus.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Experience with CRM/ERP systems (e.g., Odoo, SAP, Salesforce).
• Excellent written and verbal communication skills.
• Strong attention to detail, organizational, and time management skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Prepare sales quotes, proposals, and customer correspondence.
• Enter and track customer orders, ensuring accuracy and timely processing.
• Support the preparation of bids, contracts, and other customer documentation.
• Act as a liaison between customers and the sales team, addressing inquiries and resolving issues promptly.
• Assist in maintaining strong relationships with key customers, distributors, and OEM partners.
• Maintain organized electronic and paper filing systems for sales records, price lists, and customer information.
• Schedule and coordinate meetings, travel arrangements, and department calendars.
• Prepare regular sales reports, dashboards, and performance summaries.
• Update and maintain customer and sales data in CRM and ERP systems (e.g., Odoo, SAP, or similar).
• Generate reports and analyze sales metrics as requested by management.
• Work closely with production, purchasing, and logistics to ensure accurate order fulfillment and delivery schedules.
• Support the marketing team with product literature, catalogs, and promotional materials when needed.
• Assist with expense reporting, supply ordering, and other administrative tasks as required.
• Provide backup support for other administrative roles as needed.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees