Administration Technician

Nightwing•Dulles, VA

1d•Onsite

About The Position

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. The Kodiak program is looking to fill an Administration Technician position located in Herndon, VA, supporting a dynamic business office. The successful candidate will perform a combination of admin technician and case management tasks. This position will support analytical and digital divisions, and assist with applications that support case management tasks, which may include providing process improvements needed to execute case management tasks more consistently and efficiently. The role will, from time to time, include processing incoming and outgoing mail, in accordance with strict policies and procedures, as well as, perform other tasks such as document scanning, interacting with case managers, and other office tasks and duties, as required. The successful candidate will be required to electronically review a subset of newly processed documents; identify any possible duplicates in the repository; review metadata and images relating to the documents that will aide in identifying potential duplications; and record case management decisions in the database system. Candidate will also coordinate intra- and inter-organizational referrals. Must be willing to learn and to provide process improvement ideas that will enhance the performance of the team.

Requirements

Proficiency in on-line tools and desktop applications such as, MS Word, Excel, and Access, and other required systems, in order to be able to perform the duties.
Must have strong skills in 'attention to detail' to ensure that case files are recorded and tracked accurately.
Strong work ethic; organizational and time management skills.
Must have the ability to communicate clearly and effectively with peers and management.
Must have strong customer service skills to maintain effective working relationships at all customer levels as well as the ability to develop good rapport with outside liaisons.
Ability to work independently and/or in a team environment.
Must have the schedule flexibility to provide back-up support to other members of the team for coverage, and opening and closing as required.
Ability to handle multi-tasking priorities, as well as adapt to changing work requirements.
Must have an understanding of security requirements and follow program guidelines/procedures.
Willing to learn and provide process improvement solutions/ideas.
Collaborate with other team members to ensure coverage between 7am to 4 pm.
TS/SCI with Polygraph Required Day 1

Nice To Haves

Knowledge of the intelligence community

Responsibilities

Perform a combination of admin technician and case management tasks
Support analytical and digital divisions
Assist with applications that support case management tasks
Provide process improvements needed to execute case management tasks more consistently and efficiently
Process incoming and outgoing mail, in accordance with strict policies and procedures
Perform other tasks such as document scanning, interacting with case managers, and other office tasks and duties, as required
Electronically review a subset of newly processed documents
Identify any possible duplicates in the repository
Review metadata and images relating to the documents that will aide in identifying potential duplications
Record case management decisions in the database system
Coordinate intra- and inter-organizational referrals
Provide process improvement ideas that will enhance the performance of the team