Administration Manager

About the position

The Administration Manager is responsible for direction and management of the administrative and customer-facing functions for the Childress Klein Parking operations. The position shall oversee the administrative and bookkeeping functions for the parking division with particular focus in the areas of accounting, leasing of contract parking, wait list management, reporting, and other administration functions within the department. This position will be responsible for administering office coverage and communications in order to provide superior customer service to clients, building tenants and vendors. This position currently oversees the administrative and related functions for several facilities including the 301 College Street Center garage, Two Wells Fargo Center garage, Three Wells Fargo Center garage, The Green garage, Levine Center for The Arts garage, Lowe's Tech Hub garage, and 525 South Church Street Garage.

Responsibilities

• Track receivables for the Parking Division and ensure timely collection of payments.
• Monitor cash flow statements and aged accounts for each facility, reporting any income deficiencies to Senior Management.
• Track payables for the Parking Division, linking purchase orders to incoming invoices and coding them appropriately.
• Supervise the Parking Coordinator's activities, including training and day-to-day functions.
• Interact and communicate with customers, clients, vendors, and coworkers professionally to maintain superior service.
• Support division in processing non-exempt payroll and updating departmental manuals and policy documentation.
• Manage record keeping of tenant's lease entitlements and monitor compliance.
• Track new and cancelled monthly parkers to ensure accurate information.
• Prepare card deposit refunds from petty cash accounts monthly.
• Assist in preparing Parking's management reports with emphasis on statistical reporting.
• Manage leasing of monthly parking, including sending offers and processing registrations.
• Ensure Parking Coordinators manage and maintain all software databases.
• Support division with communication distribution to parking patrons.
• Purchase office supplies in accordance with budget allowances and assist in annual budget preparation.
• Support Parking Operations Manager and Parking Director during major events impacting garages.
• Record and calculate Cultural Arts Revenue Share totals, including labor costs and management fees.
• Assist Parking Director in calculating and reporting monthly management fees and quarterly incentive fees.
• Support building's facility management vendor to relay important parking data.
• Provide operations instructions to building Facility Managers regarding parking-related projects.
• Ensure daily revenue tracking of garages is complete and accurate.
• Maintain a working knowledge of parking operations activities.

Requirements

• Bachelor's Degree in Business Administration or related field required.
• A minimum of two years of experience in a supervisory role with a focus on customer service required.
• Knowledge and experience with basic accounting principles required.
• Intermediate to advanced knowledge of Microsoft Office Suite and Windows Operating Systems required, specifically Excel and Word.
• Proficiency in databases and spreadsheet applications is required.
• Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from customers, partners, employees, and the general public.
• Basic ability to perform financial analysis and manage accounting and reporting for cash receipts, accounts receivable, accounts payable, and bank account reconciliations.
• Ability to communicate clearly and effectively, both orally and in writing, and project a positive attitude.

Benefits

• Medical, Dental, & Vision Insurance
• Flex Spending & Dependent Care Accounts
• 401(k) Retirement Savings Plan
• Paid Vacation & Holidays
• Paid Leave of Absence Options
• Paid Maternity & Paternity Leave
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Gym Membership Discounts
• Mentorship Programs