Administration Assistant Receptionist

HMSHost • Bethesda, MD

72d

About The Position

The Administrative Assistant Receptionist serves as the first point of contact for visitors and incoming phone calls at the North America Support Center. This role manages front-desk operations, coordinates visitor services, and assists with People & Culture operations to ensure smooth exceptional customer service.

Requirements

• High School diploma or GED equivalent required
• 2-3 years of previous receptionist/administrative assistant experience in a corporate environment
• Strong customer service experience with emphasis on professional front-desk or visitor services preferred
• Strong proficiency with Microsoft Office including Word, Outlook, Excel, and PowerPoint
• Excellent verbal and written communication skills with strong interpersonal abilities
• Good time management skills to prioritize, multitask, and manage competing priorities
• Strong patience and listening skills to respond appropriately and interact positively with diverse visitors and callers
• Ability to exhibit a high-level of professionalism and maintain confidentiality at all times
• Strong administrative and organizational skills to keep accurate records and find important information quickly
• Ability to remain personable and attentive while providing exceptional customer service in a fast-paced environment.

Responsibilities

• Greets, welcomes, and directs visitors appropriately while answering or referring inquiries as needed.
• Maintains security by following established procedures, monitoring visitor logbook, and issuing visitor badges.
• Operates telecommunication system by answering incoming phone calls in a friendly and professional manner.
• Coordinates online conference room scheduling and arranges facilitation before and after conferences and meetings including room setup coordination.
• Assists with maintaining engagement center and common areas to ensure professional office environment standards.
• Provides administrative support to People & Culture operations team including data entry, document preparation, file room maintenance, events coordination, and projects as assigned.
• Provides backup support to Executive Assistants as needed including T&E reports completion and administrative tasks.

Benefits

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program - refer a friend and earn a bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees