Admin, Trade Compliance

COLE-PARMER INSTRUMENT COMPANY•Vernon Hills, IL

5h•$19 - $20•Onsite

About The Position

This person in this role will support external and internal customers in assisting with variety of requests via emails and phones. Answers calls made to Operator from associates, customers, vendors, and other general telephone inquiries; directs calls to appropriate individual or department.

Requirements

High school diploma or equivalent from an accredited higher learning institution required
At least three to five years of clerical experience required
Must be able to communicate in a manner that is readily and clearly understood, professional and friendly.
Must present a professional demeanor and appearance.
Must be able to exercise tact and diplomacy in both phone and personal interactions.
Must be able to handle a fast paced, stressful work environment.
Must have the ability to handle multiple and rapidly changing priorities.
Must have the ability to handle potential emergency situations efficiently and effectively.
Must possess light clerical skills to be able to perform other duties as assigned.

Responsibilities

Support customer requests regarding product compliance and aid in tracking of compliance related regulations
Handle new customer onboarding paperwork requests for US and Canada.
Complete annual customer requests allowing to conduct business with Antylia Scientific such as Certifications and Representations, Certificate of Insurance, Confirm Mineral Statements and others.
Participate in Supplier Quality Certificate/Quality Program Verifications and engage Director of Regulatory Compliance & Safety where applicable
Assist customers with completing the Supplier/Vendor Setup Questionnaires, while ensuring the alignment with Terms and Conditions.
Responds to internal and external phone calls, promptly, pleasantly and professionally forwards the calls.
Monitors front door access and adheres to company safety and security guidelines. Greets walk-in visitors pleasantly, professionally and efficiently. Ensures that all visitors that move beyond the reception area are logged in and out, escorted by an associate, and properly identified with a nametag.
Maintains a reception area that is free of clutter and that bespeaks of professionalism.
Presents a professional and friendly appearance and image.
Solicits work from supervisor to stay busy.
Performs all other duties/projects as assigned.