Admin Support (Roofing Industry) - Freelance, Remote

Magic, Inc

117d • $5 - $5

About The Position

This role exists to provide immediate, full-time insurance/roofing estimating support — producing accurate Xactimate estimates, interpreting scopes of loss, and managing communications with insurance desk adjusters so projects can move from inspection to funded repair/replacement quickly and cleanly.

Requirements

• Experience with roofing/insurance estimating.
• Xactimate proficiency (estimate building, line items, sketching).
• Familiarity with insurance claim processes and SOL documents.
• Comfortable using phone/video conferencing, CRM/claim tracking systems, and basic office tools (Excel, Outlook/Google Mail).
• Clear, professional verbal and written communication.
• Fast, organized, detail-oriented with strong follow-through.
• Responsive, proactive, and able to manage multiple claims concurrently.
• Calm under pressure and effective at de-escalation and negotiation.
• Excellent English communication and ability to work 8:00 am–4:00 pm Eastern Time (40 hours/week).

Responsibilities

• Prepare and review Xactimate estimates for roof repairs and replacements.
• Verify line items, quantities, and pricing against scopes of loss.
• Update estimates after adjuster meetings and re-submissions as needed.
• Read, analyze and extract action items from scopes of loss (SOL).
• Track and follow up on SOL releases; ensure SOLs are attached to the correct claims.
• Escalate and document discrepancies between SOL and on-site findings.
• Schedule and participate in desk/phone/video adjuster meetings.
• Liaise with adjusters to clarify scope, coverage, and payment details.
• Document meeting outcomes and next steps; ensure timely follow-up.
• Maintain accurate claim notes, estimate revisions, and status updates in the CRM/claim tracking system.
• Provide daily/weekly updates to customer success managers on outstanding adjuster actions and SOL releases.
• Assist with ad hoc reporting to improve turnaround and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level