Admin Support A - Hartford, CT

Eversource Energy•Hartford, CT

About The Position

This position involves performing a variety of complex duties related to analyzing technical documents from field personnel and supporting regional budget goals through proper accounting practices. The role requires adherence to workflow policies and procedures for various departments including Electrical Field Operations, Field Engineering, Electrical Maintenance, Meter Service, Customer Care, Projects, Labor, and the Emergency Response Team. Key responsibilities include responding to internal and external customer inquiries, investigating and analyzing reports for Meter Service, Operations, and Work Management, and performing other administrative tasks. Primary duties also encompass assisting customers and resolving inquiries from various stakeholders, gathering and processing data using numerous record systems (e.g., Maximo, WMBS, C2, CACS, Fieldnet, ARCOS, Power Track, Workday, Workforce, Microsoft Office, PowerBI), processing multiple department payrolls while understanding company policies and union contracts, processing contractor invoices, handling sensitive customer account information, and ensuring timely completion of budgetary records. The role also includes assisting in the instruction and training of new representatives and supporting emergency restoration efforts.

Requirements

A High School Diploma or the equivalent
8 years’ experience or 6 years’ experience and associate's degree
Ability to work as part of a team
Ability to perform multiple tasks concurrently
Good organizational skills
Maintain a high degree of initiative and dependability
Proficiency in most of the following systems: Work Management (Maximo), WMBS, C2, CACS, Fieldnet, ARCOS, Power Track, Workday, Workforce, Microsoft Office and PowerBI
Knowledge of company policies and union contracts (for payroll processing)
Ability to interpret and understand pricing contracts (for contractor invoices)

Nice To Haves

Associate's degree preferred
Experience in processing payroll highly desirable
Previous experience processing contractor invoices and interpreting contracts preferred

Responsibilities

Perform a variety of complex duties associated with analyzing technical documents received from field personnel.
Support the regions progress in relation to meeting budget by ensuring proper accounting practices are performed.
Follow workflow policies and procedures associated with assigned work from Electrical Field Operations, Field Engineering, Electrical Maintenance, Meter Service, Customer Care, Projects, Labor and Emergency Response Team.
Receive and respond to internal and external customer inquiries and complaints while maintaining a positive customer experience.
Investigate and analyze a variety of reports associated with Meter Service, Operations and Work Management requirements to meet goal initiatives.
Perform other administrative duties as assigned.
Assist customers, resolve inquiries from Customer Service, Electric Service Support Center, electrical contractors, property owners and other utilities and agencies.
Gather, review, analyze, prepare and process comprehensive data for numerous record systems including but not limited to Work Management (Maximo), WMBS, C2, CACS, Fieldnet, ARCOS, Power Track, Workday, Workforce, Microsoft Office and PowerBI.
Process multiple department payrolls and have knowledge of company policies and union contracts to determine comprehensive pay issues.
Process contractor invoices and ability to interpret and understand pricing contracts.
Handle sensitive customer account information.
Timely completion of budgetary records in accordance with applicable company policies and procedures.
Assist in the instruction and training of new and less experienced representatives as required.
Support emergency restoration efforts for Eversource.