Admin Specialist II (Technical Trainer - Gas)

Emera Corp • Tampa, FL

107d

About The Position

Under limited supervision perform standard but diversified general office duties requiring some knowledge of the unit's operation and company procedures. This position is located in Palm River's Training Department. Advancement to this level is based on the business needs of the department. Advancement is not automatic, i.e., based solely on time in the job, but will be based on the employee's performance, qualifications, and the technical needs of the department. A Microsoft Assessment may be provided to gauge level of proficiency.

Requirements

• High School Diploma or GED.
• Minimum of 2 years of administrative and/or customer service experience related to the duties and responsibilities of this position.
• Must be able to perform the duties and responsibilities of an Administrative Assistant (Level 1).
• Strong interpersonal, customer service and communication skills.
• Excellent knowledge of electronic mail functions, including sending and receiving messages, attaching documents and appending carbon copies.
• Ability to operate a variety of basic and complex office equipment.
• Ability to use a computer to input data, access information and/or create materials and documents using various software applications including MS Windows applications.
• Ability to review and edit written materials for proper content, format, grammar, punctuation, and sentence structure.
• Ability to listen and take accurate notes based on verbal information.
• Ability to manage and prioritize multiple assignments.
• Ability to remain professional and work well with internal and external customers at all times.

Nice To Haves

• Associate's degree from an accredited college.
• Administrative experience in a utility environment.
• PGS Local Operations and/or PGS Contact Center/Customer Service experience.
• Experience with utilities operations specific software systems, such as Powerplant, CIS/CRM; the ability to read and understand maps and have knowledge of the geographic territory.
• Knowledge of Company administrative policies and procedures.

Responsibilities

• Communicate with internal and external customers: Respond to general inquiries and telephone calls by researching information and taking detailed messages, respond to escalated customer service complaints and work with the customer for a successful resolution, review and answer routine correspondence.
• General Data Maintenance and Reporting: Create and maintain basic charts, graphs, spreadsheets and databases. Prepare summary information for manager's review. Prepare and update recurring and routine internal reports, collect and verify data. Assist in overall coordination and data collection. Check documents for accuracy and completeness, cross-reference information.
• Prepare and Process Invoicing and Time Administration: Track and record time keeping data, create requisitions, purchase orders, Service Entry Sheets, uniform orders and safety shoes and process energy conservation rebates following standard procedures. Assist employees with their P-Card statements and ensure all required documentation is attached and submits to local management for approval. Create purchase requisitions and enter information into project database (Powerplant), ensuring accuracy of pipe charges.
• Gas Account and Gas Facility Research and Administration: Handle requests for demolitions, sign off on demolition permits and arrange for an account to be cut and capped. Respond to and research requests for easements and rights-of-way. Conduct periodic audit of accounts. Correct errors in a customer's gas usage and adjust accounts arranging for a corrected bill to be mailed. Maintain as-built received from Contractors for entry into Mapping System. Process General Service Agreements and create job orders and premises for new account. Process energy conservation rebates.
• Customer Information and Order System Research, Tracking and Scheduling: Research, update and maintain a variety of customer information, service order, work order and compliance systems. This may include scheduling and tracking compliance or collections related service or inspection orders as well consolidating customer payments received at the local Division. May also serve as point of contact for field personnel.
• Able to assist with certain functions of a Work Coordinator by answering call center calls, routing leak calls and distributing and scheduling workload to the appropriate field technicians as needed with the support of the Work Coordinator.
• Maintain files record keeping activities and confidential data.
• Perform additional duties and responsibilities and assist other personnel as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Utilities
• Education Level: High school or GED