Admin / Front Sales Desk Associate Poolwerx Westfield

About the position

Poolwerx is one of the world's leading pool and spa service companies, built on professionalism, knowledge, and a commitment to customer service. We are seeking a customer-focused, self-starting problem-solver to be the welcoming face of our Poolwerx locations in Westfield & Noblesville, IN.

Responsibilities

• Greet walk-in customers and build rapport with a friendly, solutions-oriented approach
• Answer phone calls, schedule service appointments using Skimmer, and manage dispatch needs
• Handle POS transactions in Lightspeed, including sales, returns, and product lookups
• Maintain a clean, organized, and fully stocked storefront
• Provide support for water testing and guide customers through product recommendations (training provided)
• Proactively troubleshoot scheduling conflicts, customer concerns, or order issues
• Communicate with service technicians to coordinate job timing and customer expectations
• Perform light administrative duties: filing, confirming appointments, ordering supplies, updating records

Requirements

• High school diploma or equivalent
• 1+ years experience in customer service, retail, or scheduling roles
• Experience using Skimmer or Lightspeed is a plus-but not required
• Tech-comfortable and able to quickly learn digital tools and systems
• Strong organization, communication, and multitasking skills
• Must be able to lift up to 25 lbs and stand for extended periods
• Willing to work weekends and increased hours during peak season

Nice-to-haves

• Self-Starter: Takes initiative without waiting to be told what to do
• Problem-Solver: Quickly identifies issues and calmly finds solutions
• Customer-Focused: Genuinely enjoys helping people and takes pride in service
• Detail-Oriented: Stays organized and on top of schedules, inventory, and records
• Adaptable: Comfortable switching gears throughout the day and managing shifting priorities

Benefits

• Competitive hourly pay (18.00-$22.00/hr depending on experience)
• Paid training and ongoing development
• Product and service discounts
• Supportive team environment with opportunity for growth