Admin & Clinical Services Coordinator

Children's Hospital of Philadelphia • Philadelphia, PA

405d

About The Position

The Admin & Clinical Services Coordinator at Children's Hospital of Philadelphia (CHOP) provides advanced administrative and clinical management support for faculty and care teams, focusing on clinical care, research, and education. This role is essential in facilitating communication and documentation for patients and families, managing scheduling, and optimizing access to care. The coordinator acts as a liaison between various internal and external partners, ensuring smooth operations and support for academic activities.

Requirements

• High School Diploma / GED Required
• At least three (3) years of progressively responsible administrative support in an academic, ancillary or office setting Required
• Basic knowledge of medical terminology and protocols Required
• Basic knowledge of HIPAA regulations Required
• Intermediate proficiency with electronic medical record software (EPIC) Required
• Intermediate proficiency with Microsoft Word Required
• Intermediate proficiency with Microsoft Excel Required
• Excellent verbal and written communication skills Required
• Excellent interpersonal skills Required
• Excellent organizational skills Required
• Strong time management skills Required
• Ability to maintain confidentiality and professionalism Required
• Ability to work independently with minimal supervision Required

Nice To Haves

• Bachelor's Degree Preferred
• At least 2 years of Epic experience Preferred
• At least 1 year experience with QGenda Preferred
• Basic proficiency with Microsoft PowerPoint Preferred
• Solid conflict resolution skills Preferred
• Ability to work with and relate to people at all levels Preferred

Responsibilities

• Perform advanced administrative tasks to support clinical, research, and teaching activities.
• Manage clinical care coordination including intake, triage, communication, documentation, and scheduling for patient families.
• Serve as the key point of contact for patient MyCHOP messages and administrative inquiries.
• Communicate with external customers including referring physicians and home care companies.
• Work closely with Social Work for the workflow of transfer patients and collect necessary demographic and clinical information.
• Handle IP referral duties and ensure timely follow-up care for patients.
• Utilize QGenda tool for scheduling and managing provider appointments and exam rooms.
• Provide complex patient access services including scheduling appointments and documentation.
• Respond to complex inquiries and assist stakeholders according to procedures.
• Track important clinical and academic correspondence and maintain record-keeping systems.
• Support faculty academic activities including CV updates and meeting organization.
• Schedule and provide administrative support for complex meetings and travel arrangements.
• Oversee office supplies and assist with the new hire process.

Benefits

• Competitive Salary
• Full-Time Position
• Day Shift
• Diversity, Equity, and Inclusion Commitment
• Support for professional development and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 10,001+ employees