Admin Assistant to Sr. RPM

General Services Corp. • Richmond, VA

94d

About The Position

Join our team at General Services Corporation, where we have provided First Class Service since 1971. As a valued member of our GSC family, you will be part of a supportive and encouraging network that thrives on collaboration and open communication. We believe in nurturing your skill growth and aspirations for professional development. At GSC, we celebrate First-Class excellence, encourage innovative thinking, and have fun while doing it! Embark on a rewarding journey with us, where every day is an opportunity to make a positive impact and become part of a diverse team, united by shared values and strong bonds. The Regional Administrative Coordinator supports the VA Sr. Regional Property Manager by providing a wide range of administrative, operational, and property management functions. This role ensures continuity of operations in the Regional Manager’s absence and plays a critical part in office management, employee support, financial documentation, recruiting, and customer service across the VA region.

Requirements

• Education: High school diploma or equivalent required. Associate’s degree in Business Administration or a related field preferred.
• Experience: Minimum of two years of administrative experience in a computerized, professional environment.
• Skills: Strong writing and editing proficiency, ability to absorb, translate, and communicate complex information to different audiences, proficient in Microsoft Office applications: Word, Outlook, and Excel; Adobe Acrobat software and Internet research.
• Ability to communicate clearly and professionally in verbal and written form.
• Problem-solving: Analyzing, recognizing boundaries, recognizing options and flexibility, working calmly under pressure.
• Well-organized and detail-oriented.
• Ability to oversee and complete multiple applications simultaneously.
• Ability to self-direct.
• Ability to work quickly but accurately to meet deadlines.
• Ability to maintain organized and accurate records.
• Ongoing skills necessary to perform the job description items.
• Personal qualities: Personable, willingness to implement feedback, integrity, positive attitude, motivated and willing to take initiative, responsible, exercising good judgment.

Responsibilities

• Perform general administrative duties including word processing, data entry, mailings, filing, answering phones, and greeting visitors.
• Manage office supply orders and coordinate maintenance for office and leasing equipment.
• Ensure the VA Regional Office is secured at the end of each business day.
• Prepare and send outgoing mail and packages for the VA Regional Office and affiliated properties; redistribute incoming packages to appropriate properties.
• Input office bills and petty cash transactions into the accounting platform and assist with administrative budget preparation.
• Maintain accurate employee files and incident logs.
• Serve as the primary point of contact for resident complaints and concerns by phone, in person, and through written communication.
• Provide updates to the Property Manager and Service Supervisor regarding resident feedback.
• Coordinate with the Collections Department and former residents regarding disputes.
• Serve as a backup for Property Managers and Regional Accounts Payable as needed.
• Assist the Sr. Regional Property Manager in approving rental applications per policy.
• Support preparation and distribution of leasing and bookkeeping production calendars.
• Generate purchase orders on behalf of managers during absences.
• Conduct in-processing for newly hired rental, service, and project personnel, including day-of-hire paperwork and training assignments.
• Upload hiring documents and interview materials to the recruiting portal.
• Conduct the Regional Rotational Program for new employees by arranging visits to various properties.
• Support recruitment efforts: phone screening, posting/updating ads, and coordinating with HR on formatting and compliance.
• Send weekly payroll and employee leave requests to the Corporate Office and Human Resources.
• Ensure accuracy of all HR-related forms prior to submission.
• Complete and submit separation notices for terminated employees.
• Understand the responsibilities of on-site employees and provide coaching and backup training as needed.
• Act as a floating property manager at communities with staffing needs.
• Assist in managing apartment communities to maintain occupancy and customer satisfaction.
• Provide direct supervision to leasing and maintenance teams when acting as a floating manager.
• Fulfill the duties of the Sr. Regional Property Manager in their absence.
• Approve and process concession reports for final approval by the Regional Property Manager.
• Respond to unresolved vendor issues in coordination with Accounts Payable.
• Maintain proper documentation for audits and submit required forms to the Corporate Office.
• Ensure compliance with policies and procedures in employment processing and financial documentation.
• Support company efforts to reduce and prevent crime in accordance with applicable protocols.

Benefits

• Health, Dental, and Vision Coverage.
• 401(k) Retirement Savings Plans.
• 25% Employee Rental Discount at any GSC property.
• Paid Holidays, Paid Sick and Paid Vacation.
• Health Savings Account with Match.
• Maternity Leave.
• Employee and Dependent Care Assistance Programs.
• Short- and Long-Term Disability Insurance.
• Life, Critical Illness, Accident, and Cancer Insurance Plans.
• Pet Insurance.
• Identity Theft Protection.
• Legal Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees