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The Admin Assistant I position at Scott Community College serves as the primary contact for the Financial Aid Office, playing a crucial role in providing information about the financial aid process to a diverse audience, including students, parents, faculty, staff, and external customers. This role is essential in supporting the Assistant Director of Financial Aid in all financial aid functions while ensuring high-quality customer service is delivered to both internal and external stakeholders. The position is located within a professional office environment, where the assistant will routinely engage with various office equipment and software applications to fulfill their responsibilities. In this role, the Admin Assistant I will be responsible for a variety of tasks that include receptionist duties, such as welcoming students and visitors, providing comprehensive information about financial aid, and directing inquiries to the appropriate office or staff member. The assistant will also electronically process incoming paperwork and assist in the distribution of correspondence to facilitate the financial aid process. A key aspect of the job involves helping students navigate web resources, such as the Free Application for Federal Student Aid and Master Promissory Note, to complete their financial aid applications or loan counseling. The position requires a strong understanding of complex federal regulations regarding student eligibility for financial aid, as well as the ability to generate new student financial aid files and prepare prior-year files for scanning and indexing. The Admin Assistant I will also be responsible for ordering office supplies, generating purchase orders, and managing the financial aid inventory. Additionally, the role includes providing clerical support and managing special projects for the Financial Aid Office Leadership Team, which may involve planning, coordinating, researching, and creating or recording information. Confidentiality is paramount in this position, as the assistant will handle sensitive information related to students and their records. The role also requires monitoring and responding to voicemail and email messages, ensuring that high-quality service is consistently delivered to exceed the expectations of customers. The assistant will need to schedule and organize complex activities, prepare professional correspondence, reports, spreadsheets, and other materials as needed, and work independently to manage a diversified workload while recommending improvements to office practices or procedures.
