ADMIN 2 CUSTOMER SERVICE-AUTOMOTIVE 1ST

East Penn Manufacturing • Topton, PA

122d

About The Position

East Penn is currently seeking a Customer Service Representative to service new and existing customers based on targeted programs and/or customers, as assigned. Will also provide effective customer service internally and externally by utilizing in-depth knowledge of East Penn products and communicating effectively with all parties. Provide product and service information while also offering solutions, corrections or adjustments to ensure customer satisfaction.

Requirements

• A minimum of 1 year previous work experience in a customer service environment and/or experience in a fast-paced office environment handling telephones and administrative duties.
• Sales experience helpful.
• Excellent interpersonal and communication skills.
• Good listening skills.
• Attention to detail.
• Ability to work under pressure.
• Organizational skills; ability to multitask.
• Business acumen.
• Problem solving/analysis skills.
• Results oriented.
• Customer focused.
• Critical thinking.
• Knowledge/understanding of computer software, such as Microsoft office, and strong keyboard skills.
• Math aptitude.
• In depth product knowledge.

Responsibilities

• Respond to customer queries in a timely and accurate way via phone, fax or email and assist as necessary.
• Receive customer purchase orders via telephone, fax and email and process.
• Perform customer specific duties as required.
• Recommend solutions, corrections or adjustments to ensure customer satisfaction.
• Provide product and service information as well as possible solutions.
• Complete customer orders/changes/returns according to the applicable contract/agreement and per department policy and procedure.
• Works closely with various internal departments (Sales, Pricing, Inventory Planning, Warehouses, etc.).
• Prepares sales orders for processing based on customer specific details.
• Provides feedback to Sales, department management and other internal departments based on customer issues.
• Maintain great attendance.
• Other duties as required.

Benefits

• Competitive compensation.
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium.
• Retirement Savings Plan with company match and a 3% employer contribution.
• 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually.
• Employee assistance program.
• Fitness Discounts.
• Promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods