Adm Support Assistant (Criminal Justice/Re-Entry Services)

County of Mecklenburg, NC•Charlotte, NC

8d•$20 - $24•Onsite

About The Position

This position will be responsible for working the front desk at the Criminal Justice Services department. Perform routine administrative, clerical and technical work. This role, under general supervision, is responsible for general administrative functions of variety and specialization in the department. This position will be located at 715 E 4th St., Charlotte, NC 28202.

Requirements

Minimum of two years of administrative experience
High School Diploma or equivalent
May require a North Carolina or South Carolina Driver's License
May require County Driving Privileges
May require an Annual Motor Vehicle Record (MVR) check
Knowledge of Administrative and clerical procedures and systems using various computer applications, managing files and records
Knowledge of Principles and processes for providing customer and employee services
Knowledge of Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer service skills
Coordination and organization skills
Judgment and decision making skills
Time management skills
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Building Trust: Interacting with others effectively to build confidence in one’s intentions and those of the organization
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a professional manner acceptable to others and to the organization
Data entry computer skills
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Department of Social Services Assignment - Bilingual (Spanish and English) proficiency oral and written
Customer-facing experience preferred
Microsoft Office Suite experience preferred

Responsibilities

Provide administrative support to internal departmental staff
Performs general office duties, such as ordering supplies, maintaining records, and management database systems
Respond to inquiries and resolve administrative issues that may arise
Prepare written correspondence such as memos, forms and emails
Performs data entry. Create, maintain, organize and enter information into databases and use various computer applications
Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
Operate mail systems and coordinate the flow of information, internally or externally
Schedule, confirm and maintain meetings, events, and schedules
Compose, type, and distribute information such as meeting notes, agendas, and general information