Adjuster - Claims

Quality Carriers•Tampa, FL

2d•Onsite

About The Position

Quality Carriers, Inc. (QC®) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers. Job Summary: The Adjuster - Claims is responsible for handling a variety of property and casualty claims, with an emphasis on transportation-related incidents. This role requires a proactive, detail-oriented professional who can independently investigate, evaluate, negotiate, and resolve claims efficiently and fairly. The ideal candidate brings strong analytical skills, sound judgment, and the ability to interact professionally with all stakeholders involved.

Requirements

Bachelor’s Degree preferred; equivalent combination of education and experience considered.
Active 620 Adjuster License required.
5–10 years of property & casualty claims experience; transportation or commercial auto exposure is highly desirable.
Proficient in Microsoft Office Suite and experience with claims platforms such as Origami is a plus.
Strong investigative, analytical, and negotiation skills.
Excellent communication and interpersonal abilities with a customer-focused approach.
Ability to manage multiple claims simultaneously while meeting deadlines in a fast-paced environment.
Willingness to travel occasionally and work flexible hours as part of an on-call rotation.
Self-motivated, detail-oriented, and team-oriented with a collaborative mindset.

Responsibilities

Serve as the primary point of contact for assigned claims; initiate contact with all parties involved within 24 hours of first notice.
Conduct thorough investigations of each claim, including reviewing policy details, gathering statements, collecting documentation, and assessing damages.
Analyze coverage and liability exposure, and communicate findings and recommendations to leadership and impacted stakeholders.
Establish timely and accurate reserves; maintain detailed documentation in compliance with claims handling standards and regulatory guidelines.
Coordinate with internal departments, legal counsel, third-party administrators, and external vendors to support resolution strategies.
Negotiate settlements within authority limits, ensuring timely and cost-effective resolutions while maintaining customer satisfaction.
Manage litigation files in collaboration with defense counsel when necessary; participate in mediations, arbitrations, depositions, and court appearances.
Support subrogation and recovery efforts when applicable.
Maintain up-to-date diary notes and ensure all claim activities are accurately documented in claims management systems.
Participate in an on-call rotation for after-hours incident reporting and support.
Provide assistance during claim volume surges or catastrophe (CAT) events as needed.
Uphold the integrity of the organization by maintaining confidentiality and compliance with all federal, state, and company regulations.