Adherence

Nsight Health

2d•$20•Remote

About The Position

We are seeking a motivated and detail-oriented Adherence MA Specialist to join our Patient Experience Department. In this role, you will support patient engagement and RPM program compliance by conducting proactive outreach and meaningful Interactive Communication to encourage consistent physiological readings and maintain billing eligibility. You will serve as a key resource for patient education, helping patients understand device usage, overcome barriers, and stay actively engaged in their care while collaborating with clinical teams and AI-supported outreach programs.

Requirements

Must have an active Medical Assistant license.
Strong communication and persuasive skills.
Passion for patient engagement and education.
Moderate to advanced proficiency in EHR systems.
Minimum internet speed of 50 Mbps download / 15 Mbps upload
Hardwired internet connection required
Speed test submission required during the offer process
Private, HIPAA-compliant workspace

Nice To Haves

Experience in a medical or sales-focused role.

Responsibilities

Conduct outbound outreach to support patient adherence and RPM engagement goals.
Encourage and educate patients to complete required physiological readings each month.
Perform Interactive Communication calls to assess patient status and support clinical engagement.
Identify and address barriers to adherence through education and motivational support.
Prioritize outreach based on adherence status and campaign requirements.
Maintain accurate and compliant documentation of all patient interactions.
Escalate clinical concerns or patient issues to appropriate care teams.
Collaborate with internal teams and AI outreach systems to ensure efficient patient engagement.