Addiction Recovery Coach

Tufts Medicine • Melrose, MA

132d

About The Position

This role focuses on providing medical and clinical support services to patients. In addition, this role focuses on performing the following Medical/Behavioral Health duties: Provides behavioral evaluation services to patients and are specialized in the evaluation and treatment of mental, emotional, and/or behavioral issues. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Requirements

• High school diploma or equivalent.
• One (1) year experience in healthcare, home health provider, or community-based agency.

Nice To Haves

• College degree in related area such as health sciences, health care, or social services.
• Three (3) years of experience in healthcare, home health provider, or community-based agency.
• Customer service experience.
• Bilingual.
• Experience working in a multi-cultural, community-based setting.

Responsibilities

• Acts as a patient advocate and liaison between internal and external providers, and community resources to integrate complex services and identify gaps and challenges in care and communication.
• Provides services such as assisting patients with organizing their records, making follow-up appointments, filling their prescriptions, arrange and coordinate transportation to appointments, assist with applications for Medical Assistance, and SNAP (Supplemental Nutrition Assistance Program).
• Helps patients find 12 step or alternative recovery meetings and attend with patient if needed.
• Delivers culturally competent care and provides advocacy, patient education and support to patients in accessing community-based and hospital-based programs and motivate patients/families to meet their health goals.
• Attends meetings as scheduled with the High Risk Team, Nurse Care Manager and other community partners as needed.
• Attends meetings at PCP offices or other community settings as needed.
• Develops and maintains collaborative, team relationships with peers and colleagues as well as community partners, recovery community, primary care physicians, and school system (if applicable) in order to effectively contribute to the working group’s achievement of goals, and tactics to meet the overall organizational goals.
• Exhibits clear and concise documentation for each patient encounter in detail in the electronic medical record.
• Offers opportunities for person in recovery to express their needs for the ten components of recovery; Self –Directed, Individualized and person –centered, Empowerment, Holistic, Non –linear, strength based, peer supported, respect, responsibility, hope for community services.
• Serves as a guide and mentor in self- management of personal and family recovery.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees