Add-On Licensed Agent-Remote

Globe Life • Mckinney, TX

199d • Remote

About The Position

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Globe Life is looking for an Add-on Licensed Agent to join the team! In this role, you will be responsible for conducting outbound and receiving inbound calls and determining the proper action with each. The agent will record information, maintain the procedures and policies of the department, and assist policyholders and/or interested third parties as needed. This is a remote / work from home position.

Requirements

• High School diploma or equivalent.
• 1+ years of customer service or 1+ years of a professional environment in a customer service-related atmosphere.
• 1+ years of office experience preferred. Telecommunications experience a plus.
• Life and Health insurance background and knowledge of insurance operations is desired.
• Customer service background and good phone skills.
• Excellent communication, both written and oral, and organizational skills.
• Ability to maintain confidentiality.
• Excellent alpha and number recognition skills.
• Demonstrated mathematical abilities (Have a math aptitude).
• Ability to work under pressure and handle high stress situations calmly and with tact and professionalism.
• Strong decision-making skills with the ability to analyze situations and make logical conclusions.
• Excellent attendance and punctuality.
• Experience working with Microsoft Office products such as Word and Outlook.
• Ability to multi-function from many different sources.
• Good organizational and time management skills.
• Able to make accurate choices.
• Ability to handle heavy outbound/inbound calls while writing.
• Sitting still for extended periods of time.

Nice To Haves

• Licensed in Life, Accident and Health Insurance is preferred, not required.
• Experience in a customer service-related atmosphere.

Responsibilities

• Maneuver within the eService (a web-based system) and make proper assessments on decisions from current customers.
• Make outbound calls to customers that are eligible for additional coverage.
• Receive inbound calls from current customers about adding on additional coverage.
• Be able to explain policy benefits.
• Complete necessary paperwork when needed.
• Assist with correspondence and error corrections for policy service.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses.
• Discounted Texas Rangers tickets.

What This Job Offers

• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees