ADC Store Associate

Goodwill Industries Of Greater New York • Hillsborough Township, NJ

77d

About The Position

The ADC Associate is responsible for all functions of donations acceptance and processing, ensuring the efficient rough sorting by category. The ADC Associate is to be a 'Goodwill Ambassador' and is expected to role model Goodwill’s mission in all actions and interactions in order to create a positive donor-centric experience.

Requirements

• 1 year of Retail or Customer Service Experience preferred.
• Previous Stock experience required.
• High School Diploma, equivalent or combination of education/experience required.

Nice To Haves

• Proven ability to build lasting relationships with customers and colleagues.
• Ability to adapt to and engage with different customers.
• Strong communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs which includes evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.

Responsibilities

• Have a friendly customer service attitude.
• Consistently achieve brand productivity standards for donation handling and rough sorting of hard and soft goods.
• Maintain production room standard operating procedures (SOP) for receiving, storing and transporting of donations to designated stores.
• Execute efficient and effective donation processing by executing rough sort of donations by category.
• Track and communicate rough sorted cage count per day productivity to Key holder.
• Support, understand and adhere to Goodwill NYNJ Safety and IDC protocols, reporting any health and safety issues to your line manager.
• Partner with key holder to ensure all equipment is replenished as needed and store requests are fulfilled as scheduled.
• Engage all customers and donors, providing best in class customer experience.
• Share Goodwill NYNJ mission with our donors while attending the donations area, providing an exceptional customer experience and showing appreciation for their donation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees