ADC Manager, ADC Monitoring & Observability

Amazon.com, Inc. • Denver, CO

56d

About The Position

Seeking a Leader to expand the AWS Monitoring & Observability team in Denver! Would you like to implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to build a better world for future generations? AWS established a specialized group of service teams responsible for the work we are doing in support of the U.S. Intelligence Community. We are building some of the largest distributed systems in the world, and we need adaptable people to help us implement and operate them. Our services operate at large scale with workloads critical to national security. These mission-critical cloud computing solutions require a relentless focus on operational excellence. Given the national security implications of our services, a deep passion for delivering reliable, secure, and high-performing infrastructure is essential. You will share big ideas and execute to deliver the next big innovations at rapid pace. You are a believer in the Dev-Ops model of service engineering, and you are excited to run operations in an environment where developers don't toss problems over the wall but solve them. And you are happiest when you are working with empowered, world-class engineers to meet world-class challenges. Finally, with your strong ownership bias, you have an infectious desire to continually improve how things are done. At Amazon, we hire hands-on managers at all levels. This leader must be able to dive deep into the details on business, operations, and engineering and identify how to deliver outcomes where the solution isn't understood yet. As a ADC Manager, you will be be familiar with the technical implementation of creating, securing, deploying, maintaining, simplifying, and safely deprecating software through development and production environments. With this perspective, you drive identification of operational excellence improvements and drive adoption across the organization. You will excel at hiring and developing other Amazon Dedicated Cloud Engineers technical skill and review and improve their work. You will grow leaders in your organization to identify manual actions and relentlessly drive improvements through elimination of process, creation of automation, or escalation through owning teams to drive a better experience for our Builders. We need a technical, detail-oriented operations leader focused on operational excellence to drive best operational practices through the business. You will excel at hiring and developing systems level engineers. You will grow leaders in your organization and lead a charter that grows as your organization grows.

Requirements

• Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
• 7+ years of relevant hands-on systems engineering and administrative experience in networking, storage systems, operating systems
• 3+ years of experience as the systems engineering and operations leader for an Internet service or leading edge IT organization operating in a 24x7 environment
• 3+ years of managing teams of 5 or more engineers
• Current, active US Government Security Clearance of TS/SCI

Nice To Haves

• Proven track record of leading and growing engineering teams, with proven mentorship capabilities
• Track record of driving technical strategy and operational excellence in complex systems environments
• Experience managing development lifecycles, resource planning, and cross-functional projects
• Strong technical background with expertise in distributed systems and enterprise architecture
• Outstanding leadership and communication skills, with ability to influence at all organizational levels

Responsibilities

• Hire, motivate, mentor and develop a team of engineers, promoting growth and opportunity
• Define the structure and strategy for the team determining the right mix of engineers and where they need to be allocated to meet the business goals.
• Establish a roadmap and successfully deliver engineering solutions that execute that vision. Your roadmap influences the organizational goals and you are involved in the yearly planning process.
• Provide your team with the necessary support to take responsibility for team systems end-to-end (design, code quality, system health).
• Develop senior engineers promoting growth and opportunities to demonstrate higher level role scope, impact, complexity, and leadership.
• Work cross functionally to foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues.
• Be an operational leader: Take a data driven approach consistently utilizing metrics to measure performance gaps and increase productivity by improving processes at the local level while driving improvements on the global scale.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: General Merchandise Retailers
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees