ADAS Estimator and Compliance Specialist (REMOTE)

Caliber Collision • Lewisville, TX

70d • Remote

About The Position

This role offers an excellent opportunity for a detail-oriented ADAS and Estimating professional with a commitment to quality and compliance. The ideal candidate thrives in collaborative environments and is dedicated to upholding high standards in repair, documentation, scheduling, and customer satisfaction.

Requirements

• High school diploma or GED required.
• Minimum of 5 years in estimating or ADAS repair processes, with strong knowledge in documentation, Protech scheduling, and handling escalations.
• Proficient in repair procedures, CCC Pathways estimating software, 'P-Page' logic, ADAS systems, and calibrations.
• Excellent verbal and written communication skills, capable of conveying complex technical information effectively.
• Ability to interpret service information and resolve escalations with efficiency and accuracy.
• Able to multitask, prioritize, and work efficiently in a fast-paced environment.
• Friendly and personable approach to fostering positive experiences for both team members and clients.
• Must be at least 18 years old, hold a valid driver's license, and meet insurance eligibility criteria.

Responsibilities

• Conduct thorough reviews of estimates, photos, and documentation for ADAS repair opportunities, adhering to the company's established review processes.
• Analyze service information for estimate reviews to ensure accuracy and adherence to company and industry standards.
• Ensure all repairs, including ADAS calibrations, follow proper pre- and post-scan protocols, documentation standards, and company compliance rules.
• Manage escalations from field operators and insurance carriers, resolving issues efficiently and maintaining strong client relationships.
• Coordinate with Protech teams to manage scheduling needs, streamline invoicing, and ensure accurate record-keeping for all ADAS and mechanical repair work.
• Analyze estimate reviews to identify potential areas for Gross Profit (GP%) improvement and prepare insightful reports for management.
• Provide constructive feedback to improve calibration prediction tools, enabling more accurate and efficient processes.
• Offer training and support to service advisors to enhance compliance, technical understanding, and adherence to company repair standards.
• Track, report, and communicate findings to management, offering suggestions for ongoing improvement in ADAS calibration and repair documentation.
• Deliver 'World Class' customer service, supporting both internal teams and external clients with a professional and friendly demeanor.
• Maintain strict adherence to all company safety rules, policy guidelines, and quality standards.

What This Job Offers

• Industry: Repair and Maintenance
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees