ADAS Customer Support Technician
About The Position
This position is not remote and requires consistent, in-person attendance to perform all essential job functions. ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call-center position — it is a high-skill, high-impact technical support role that directly affects vehicle safety and customer satisfaction. This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer’s vehicle calibrated and back on the road safely.
Requirements
- High School diploma or GED required
- 1 to 3 years working in a technical field or technical call center environment required
- Strong PC skills including proficiency in Microsoft or Google environments
- Superior customer service skills required
- Ability to read and learn OEM service information and procedures
- Strong problem-solving capabilities required
- Ability to communicate effectively both verbally and in writing with customers required
- Ability to multi-task required
- Must be able to hear on a telephone and at times with others speaking
Nice To Haves
- Automotive experience or Automotive education experience preferred
Responsibilities
- Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat.
- Document the work performed and generate the related invoice.
- Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.
- Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.
- Other duties as assigned
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
