ADAS Customer Support Technician
About The Position
Welcome to Mobile Auto Solutions (MAS)! Calibrate a Career That Keeps Growing. We invite you to join our team! MAS offers a great place to launch and grow your career. As we continue to grow, we have endless opportunities for you to grow with us! The Automotive Diagnostic Technician's primary responsibility and accountability comprises customer interaction via telephone and online chat, remote vehicle testing and diagnosis, results reporting, and invoice generation. The Automotive Diagnostic Technician works in alignment with all team members and is committed to being a dedicated Brand Ambassador of The Boyd Group at all times. MAS recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Requirements
- Must possess a high school degree or GED equivalent
- Basic computer knowledge, including using email, spreadsheets, and messaging systems
- Willing and able to update job knowledge by participating in educational opportunities, reading technical publications, and the like
Nice To Haves
- Knowledge of OE scan tools
- Ability to learn new tools as needed
- Knowledge of wiring repair procedures
- Ability to service A/C systems
- Possesses diagnostic skills in the automotive trade
- 4+ years related service technician experience preferred
Responsibilities
- Provide information and direction on vehicle diagnostics and technical solutions to internal customers via telephone and supported equipment
- Carry out duties and remotely connect to vehicles to complete diagnostic scans and calibrations
- Document all customer interactions in the database
- Work within groups of technicians and software development teams to improve products and services
- Maximize first-time resolution of customer queries
- Provide training support and basic technical support to customers and employees as required
- Other duties, as assigned
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
