ADA Mobility Assessment Evaluator Supervisor

MTM Transit•Commerce, CA

1d•Onsite

About The Position

What will your job look like? The Supervisor, Mobility Assessment Evaluator works in collaboration with the Program Director and Operations Manager to train, supervise, and coach assessment team members to ensure efficient and effective eligibility determinations are occurring on a daily basis. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. Location: 5747 Rickenbacker Road Commerce, CA 90040

Requirements

Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field
Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)
2+ years of experience conducting assessments and making final determinations for eligibility OR 2+ years of supervisory experience (Experience conducting assessments and making final determinations for eligibility is preferred)
3+ years of professional experience working with individuals with disabilities
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
Experience conducting information-gathering relating to ADA Paratransit eligibility
Professional and positive outlook when interacting with individuals, support staff, and caregivers
Knowledge and ability to perform and oversee evaluations
Solid interviewing, assessment and observational skills and demonstrated ability to work effectively
Ability to be trained in administering a standardized evaluation toll and be able to consistently administer and score such a tool according to established protocols
Ability to communicate findings and observations on the required database reports and notes, as well as in certification letters
Strong interpersonal skills that allow effective working relationships with a diverse population
Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)
Excellent communication skills
Excellent organizational and multi-tasking skills
Ability to interact effectively with individuals of varying levels of disabilities
Ability to work flexible hours and adapt to a rapidly changing environment
Ability to handle confidential information in a professional manner
Demonstrated ability to handle multiple projects

Nice To Haves

Knowledge of the public transportation system & services
Ability to acquire knowledge on additional programs and software’s
Knowledge of ADA complementary paratransit regulations, including, but not limited to, the regulatory definition of ADA paratransit eligibility

Responsibilities

Lead team of direct reports of assessment team members
Learn and understand all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally and work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training
Conduct operations training with new staff and ongoing training with existing staff
Conduct education training for employees regarding new processes and procedures
Evaluate assessments and determinations with the assessment staff to ensure accurate results
Deliver coaching opportunities to direct staff and act as a mentor to new employees and assist with the development of team members
Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
Make the final determination regarding eligibility based upon the application, interview, functional assessment and any supplemental information
Determine what functional assessments the applicant will be required to undergo
Participate in appeals process upon request
Assist the leadership team in identifying process improvement opportunities
Maintain up to date knowledge of the Americans with Disabilities Act (ADA)
Maintain working knowledge and abilities of MTM and Client Software
Maintain a positive attitude when interacting with individuals, support staff and caregivers
Maintain safe environment for applicants and co-workers
Input information into MTM software and other software as appropriate
Respond to any ADA eligibility or complaints and properly document response
Submit accurate, required reports in a timely manner
Attend public meetings
Provide high quality customer service
Must conform to MTM’s HIPAA standards
Assist with Quality Assurance
Build rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant
Review interview results and application paperwork and follow up on assessments and professional verifications, as needed
Appropriate knowledge and ability to perform and oversee interviews and assessments as required
Provide further written documentation to Client upon request
Conduct one-on-one in-person interviews to assess mobility capabilities as needed
Conduct physical and/or cognitive functional assessments as needed
Conduct or perform the following assessments (as needed): FACTS Test MoCA MMSE Beck Anxiety Inventory Tinettia Gait and Balance Assessment