ADA Eligibility Specialist

Transdev•Chicago, IL

8d•$54,000 - $59,000•Onsite

About The Position

The ADA Eligibility Specialist is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interview for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The ADA Eligibility Specialist is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client. supports the General Manager in directing the passenger transit operations. This position is based in Chicago, IL in supporting the Regional Transportation Authority (RTA). Transdev is proud to offer: Competitive compensation package of minimum $54,000 – maximum $59,000 Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field
Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (Certifications can include: COTA, OT, PT)
3+ years of professional experience working with individuals with disabilities
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
Experience conducting information-gathering relating to ADA Paratransit eligibility
Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)
Knowledge of the public transportation system & services
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters
Desire to learn additional programs
Excellent organizational and multi-tasking skills
Ability to work flexible hours
Ability to adapt to a rapidly changing environment
Ability to work under limited supervision
Ability to make clear and factual observations

Nice To Haves

Additional language skills are preferred
Ability to maintain high level of confidentiality

Responsibilities

Determines final eligibility based upon the application, interview, functional assessment and any supplemental information
Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided
Determine what functional assessments the applicant will be required to undergo
Provide written eligibility determination documentation to Client within ADA required and contracted time frame
Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
Review interview results and application paperwork and follow up on assessments and professional verification, as needed
Provide further written documentation to Client upon request
Assist the leadership team in identifying process improvement opportunities
Conduct functional physical and/or cognitive assessment with applicants that may include: o Physical Functional Assessment using an outdoor course
Physical Functional Assessment using an indoor course
FACTS
MMSE
Tinetti Balance and Gait Assessment
Beck’s Assessment
Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
Provide required forms to administrative personnel for data-entry and eligibility letter generation
Participate in staff meetings with leadership and/or Client
Participate in community outreach and education as needed
Participate in initial and on-going training as required by Transdev and Client
Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for Transdev and Client
Build rapport and communicate effectively with Transdev and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
Participate in appeals process, upon request
Maintain a positive attitude when interacting with individuals, support Staff and caregivers
Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training