ADA Administrative Assistant
About The Position
Case Intake, Triage and Support Serves as the first point of contact answering phone inquiries and providing basic guidance on the ADA accommodations process; Triages incoming requests and directs individuals to the appropriate resource; Coordinates appointment scheduling for employee intake meetings, case reviews, and follow-up sessions with the ADA Coordinator and/or ADA Case Manager and applicable college/unit staff; Provides status updates to employees and communicates required next steps in the process; Maintains strict confidentiality and professionalism in all interactions. Compliance Documentation & Data Management Maintains accurate case files, logs, and compliance calendars in the ADA case management database; Coordinates DocuSign distribution for accommodation plans ensuring all signatures are collected and follow up as required; Conducts administrative compliance reviews to verify forms and submissions are complete; Pulls case reports to identify employees requiring attention and notifies the ADA Coordinator and/or ADA Case Managers of follow-up needs; Assists with updating master records (i.e., spreadsheets) and preparing compliance reports. Program Operations & Communication Assists with drafting routine communications, tracking metrics, and preparing outreach materials; Supports documentation needed for internal review, audits and compliance committees; Updates scheduling trackers and meeting documentation for the ADA Program. Workflow Coordinator & Efficiency Monitors case progression timelines and alerts the ADA team to bottlenecks or delays; Recommends improvements to scheduling, recordkeeping, and intake workflows; Supports standardization of ADA communication templates and process tools.
Requirements
- High school diploma or equivalent and four years of appropriate experience or an equivalent combination of education and experience.
Responsibilities
- Serves as the first point of contact answering phone inquiries and providing basic guidance on the ADA accommodations process
- Triages incoming requests and directs individuals to the appropriate resource
- Coordinates appointment scheduling for employee intake meetings, case reviews, and follow-up sessions with the ADA Coordinator and/or ADA Case Manager and applicable college/unit staff
- Provides status updates to employees and communicates required next steps in the process
- Maintains strict confidentiality and professionalism in all interactions
- Maintains accurate case files, logs, and compliance calendars in the ADA case management database
- Coordinates DocuSign distribution for accommodation plans ensuring all signatures are collected and follow up as required
- Conducts administrative compliance reviews to verify forms and submissions are complete
- Pulls case reports to identify employees requiring attention and notifies the ADA Coordinator and/or ADA Case Managers of follow-up needs
- Assists with updating master records (i.e., spreadsheets) and preparing compliance reports
- Assists with drafting routine communications, tracking metrics, and preparing outreach materials
- Supports documentation needed for internal review, audits and compliance committees
- Updates scheduling trackers and meeting documentation for the ADA Program
- Monitors case progression timelines and alerts the ADA team to bottlenecks or delays
- Recommends improvements to scheduling, recordkeeping, and intake workflows
- Supports standardization of ADA communication templates and process tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
