About the position
As an MRC-accredited and TAG-certified solution, Protected goes beyond traditional verification methods to provide deep insights into attention, quality, and brand safety. Their innovative strategies challenge industry norms, optimize verification practices, and streamline processes, particularly in programmatic and closed environments. These services, combined with our commitment to cost-effectiveness and robust support, has attracted Fortune 100 clients and positioned Protected as an exciting growth business within the established Mediaocean ecosystem. We are looking for a client facing superstar who has a very strong technical orientation, hands-on experience with integrations and onboarding processes. This includes vast AdTech experience with deep technical understanding(JS, HTTP, HTML, etc.), and deep familiarity with specific AdTech related products (VAST, OMID, programmatic, wrappers, ad servers). Responsible in nature, and a problem-solver at heart. In this role, you'll be a part of our Solution Engineering team and act as T2 technical support and research for the T1 TAMs and directly communicate with clients as needed. In more complex and/or strategic opportunities, you will be involved in the day to day support the TAM until full hand-off. You will assume onboarding responsibilities and will assist our global team to achieve our mutual goal - win and retain clients through superior service, alongside a technological stack that we are proud of. In addition, you'll be busy with data monitoring, and closely collaborating with R D. You will own, manage and lead projects related to various areas, all with the shared goal of continuous evolvement towards improving our Verification offering.
Responsibilities
- Consulting and guiding our customers regarding the technical implementation
- Define technical requirements and provide guidance in the use of the Verification solutions
- Ability to gather requirements from TAM team and convert these to solutions
- T2 support, troubleshooting integration / technical issues raised by the TAMs and/or the end-client
- Communicate with customers to ensure they are leveraging the solution effectively
- Guide the Research team when you find anomalies or irregularities, including preparing the base analysis and framing the investigation for maximum efficiency
- Perform data analysis (SQL and Excel) to guide and advise your customer
Requirements
- Strong technical orientation with hands-on experience in integrations and onboarding processes
- Vast AdTech experience with deep technical understanding (JS, HTTP, HTML, etc.)
- Deep familiarity with specific AdTech related products (VAST, OMID, programmatic, wrappers, ad servers)
- Ability to troubleshoot integration/technical issues
- Experience in data analysis using SQL and Excel
Nice-to-haves
- Passion for identifying new trends in constantly evolving digital environments such as CTV and SSAI
- Experience working in a cybersecurity product company within the Media vertical
- Desire to have an actual impact on products and customers
Benefits
- Open Paid Time Off (PTO)
- Flexible schedule
- Company holidays
- 12 weeks of paid parental leave (after 6 months of employment)
- Competitive salary
- Full benefits package starting on your first day
- Referral bonuses
- Recognition awards
- 401(k) with company match
- Company HSA contribution up to $2,400
- Medical/Dental/Vision/Pharmacy
- Health Savings Account (HSA)/Flexible Spending Account (FSA)
- Mental health support
- Life & Disability insurance
- Family planning & fertility benefits
- Pet insurance
- Legal & ID theft protection
- Retirement planning
- Medicare assistance
- Employee Assistance Program (EAP)
- Professional training/Tuition reimbursement
- Eligible employees get up to 100% company paid annual subscriptions to wellness programs
- Professional development with a dedicated Talent Development team
- Employee Resource Groups (ERGs)
- Philanthropy & awareness programs
- Mentorship programs
- In-office and virtual events & celebrations
- Various volunteer & donation opportunities
- Innovative and collaborative work environment
