Ad Success Specialist, OAM (12 month contract)
About The Position
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Join The Home Depot’s Orange Apron Media (OAM) team and support the continued growth of our retail media advertising program. The Account Specialist role supports supplier onboarding, campaign activation, and ongoing campaign success across onsite and offsite media. Working closely with the Manager, Business Development & Ad Success and internal partners, this role supports OAM clients as they move through onboarding, campaign setup, and execution. The role requires strong communication skills, attention to detail, and comfort working directly with suppliers to help keep campaigns moving forward and aligned with program guidelines. The ideal candidate is organized, collaborative, and comfortable operating in a fast‑paced, vendor‑facing environment.
Requirements
- Communicates Effectively
- Collaborates Well with Others
- Attention to Detail
- Problem Solving Skills
- Supplier / Client Support
- Project & Timeline Coordination
- Strong Written and Verbal Communication
- Organizational Skills
- Problem‑solving and critical thinking
- University or College degree in a related field, or equivalent experience
- 3–5 years in digital media, retail media, account support, or related roles
- Extended sitting
- Computer‑based work
- In-person and virtual meetings with camera on as required
- Office working environment – 5 days in office.
- Regular internal and external meetings
- Ongoing supplier support via email, meetings, and platform tools
Nice To Haves
- Media planning experience is an asset, but not required
- Retail industry experience is an asset
- Retail Media or agency media experience
- eCommerce advertising experience is an asset
- Self-starter and able to work well with ambiguity
- Naturally curious, with an inclination to problem solve and uncover meaning
- Bias towards action and results
Responsibilities
- Supplier & Campaign Support Support day‑to-day relationships for Self‑Serve suppliers by acting as a point of contact throughout onboarding and campaign execution
- Assist suppliers with building, submitting, and managing campaigns within Orange Access
- Help address supplier questions related to campaign status, approvals, edits, extensions, and pacing
- Support troubleshooting of campaign issues or delays and escalate when needed
- Help ensure campaigns align with agreed timelines and program requirements
- Update CRM (Salesforce) as required.
- Strategic & Planning Support Support the translation of supplier goals and media briefs into recommended approaches for onsite and offsite campaigns
- Assist with aligning campaign timing to key selling periods and supplier priorities
- Provide guidance to suppliers on how to work within platform capabilities and program best practices
- Support test‑and‑learn approaches for new suppliers or new tactics as directed
- Program Governance & Platform Support Support adherence to OAM creative, copy, and campaign guidelines
- Help communicate platform capabilities, constraints, and updates that may impact campaign setup or execution
- Act as a knowledgeable resource on Self‑Serve workflows and policies
- Support consistent application of program standards across suppliers
- Leadership & Commercial Support (As Needed) Support OAM leadership with contract renewals by assisting with coordination, historical performance analysis, and pitch decks
- Support preparation for new vendor pitches or exploratory conversations, including gathering background information and pitch preparation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
