Ad Product Quality Analyst I

Snap • Santa Monica, CA

15h • $30 - $52 • Onsite

About The Position

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . We are looking for a talented and experienced business data analyst to join the Ad Product Quality team at Snap. As an Ad Product Quality Analyst, you will be responsible for growing Snapchat’s advertising business by solving tough customer challenges and identifying opportunities to improve the quality of our monetization product offerings. What you'll do: Leverage marketplace knowledge and data analytics to find and resolve technical issues preventing Snap’s customers from succeeding on our ads platform as quickly and efficiently as possible Organize training sessions that enable our frontline support teams to assist customers encountering challenges on the platform Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize the most impactful open issues with Product and Engineering teams Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience. Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them Perform pre-release QA and UAT to ensure product releases and updates work as intended and do not disrupt the customer experience

Requirements

• Bachelor’s Degree in STEM or equivalent industry experience
• 1+ years work experience in digital advertising, analytics, operations, or a related field
• Proficient in the use of SQL for retrieving data from and analysing complex datasets

Nice To Haves

• Understanding of programmatic ad buying and auction marketplace dynamics; ability to draw inferences into how macro-level trends impact advertisers on a micro scale
• Experimental approach to issue investigation, mitigation, and resolution
• Experience with agile product development lifecycle using Jira or similar software
• Experience working with large data sets using SQL, Python, and other tools, and producing practical business insights via data visualization software (Looker, Tableau, etc.)
• Excellent verbal and written communication skills with high attention to detail
• Project management skills, identifying problems areas, designing solutions, and driving them to completion
• Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.)

Responsibilities

• Leverage marketplace knowledge and data analytics to find and resolve technical issues preventing Snap’s customers from succeeding on our ads platform as quickly and efficiently as possible
• Organize training sessions that enable our frontline support teams to assist customers encountering challenges on the platform
• Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize the most impactful open issues with Product and Engineering teams
• Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience.
• Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them
• Perform pre-release QA and UAT to ensure product releases and updates work as intended and do not disrupt the customer experience

Benefits

• Snap Inc. is its own community, so we’ve got your back!
• We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.
• Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level