Ad Operations Associate

Trend Capital Holdings, Inc.•Vancouver, WA

About The Position

The Ad Operations Associate supports the execution of day-to-day operational workflows that ensure our digital ad campaigns across various platforms and client relationships are maintained efficiently and up to high-quality standards. In this role, you’ll work closely with AdOps, Sales, Account Management, and Product teams and perform quality checks, gain insights, and optimize performance across processes. You’ll be the first point of contact for client inquiries, helping to resolve issues, gather information, and ensure a smooth and professional client experience. With a blend of campaign monitoring, data analysis, problem-solving, and operational support, you’ll contribute to continuous improvement initiatives that strengthen campaign performance, improve UI, and efficiently track processes. This position is ideal for someone who is adaptable, solutions-oriented, and eager to grow within a fast-paced marketing environment. The right candidate brings grit, curiosity, and a willingness to pioneer solutions.

Requirements

College degree preferred, not required.
1+ years administrative work experience.
Proficiency in using relevant software and tools such as customer relationship management (CRM) systems, Microsoft Office suite, and other productivity applications.
Familiarity with digital marketing concepts, operations processes, or compliance standards.
Comfort working with data, trends, and performance metrics to derive insights and support decision-making processes.
Meticulous and thorough in handling data, documentation, and client information to avoid errors and ensure accuracy.
Aptitude for identifying issues, analyzing situations, and proposing effective solutions to address client needs and challenges.
Excellent verbal and written communication and interpersonal skills, with ease in team support and collaboration.
Highly adaptable and resourceful, with a solutions-oriented mindset and willingness to take initiative.
Ability to manage multiple tasks in a fast-paced environment and adjust quickly to shifting priorities.

Responsibilities

Serve as the first point of contact for client inquiries and requests, gathering details, and ensuring timely follow-up, gaining insights to potential optimizations to implement.
Learn the Lead Generation industry and service offerings of Trend.
Review campaigns and tracking to ensure they adhere to company rules and platform policies, such as safety standards, content guidelines, as well as privacy and consent requirements.
Perform operational quality checks to ensure onboarding processes and client paperwork meet compliance and performance standards.
Approve creatives, apply tracking links, and perform QA checks to ensure all assets and ads track properly.
Provide feedback on how to improve UI clarity or ease of use.
Implement tracking tags or pixels.
Pull performance data and prepare simple reports based on KPI’s.
Utilize our proprietary platform along with other platforms for any tech integrations and customizations.
Regularly monitor campaign performance, delivery (impressions, clicks, pacing) and operational workflows, identifying trends and opportunities for optimization and flagging issues.
Collaborate with internal teams to support and maintain client relationships and ongoing operational improvements.
Troubleshoot common issues like broken links, missing creatives, or tracking errors.
Support and assist in general administrative and operational work as needed, adapting to shifting priorities of internal teams and problem-solving in real time.
Update and maintain basic documentation such as setup checklists, troubleshooting solutions, tagging guides, or FAQs.