The Associate Director, Creative & Digital Production (CDP), Web Operations will manage and optimize Website Content Design and Authoring (WCDA) operations, as part of the Centralized Asset Services Team (CAST). As an internal organization, CAST drives value for our stakeholders, coordinating across the network to support the Novartis mission to improve patients' lives. This 'in-house' capability for website design and authoring operations across all US-promoted brands ensures full compliance on all related assets; and achieves measurable operational efficiencies, quality and cost savings goals. This role will ensure our in-house service can effectively and efficiently establish all capabilities with consistent standards and processes that are fit for purpose. The role will manage the end-end process, driving adoption and enabling operational & delivery excellence in the evolving needs of the business. This individual will be a key interface to drive operational excellence across Integrated Marketing Operations (IMO), holding companies, and all related stakeholders. The role will lead co-located (US, India, Mexico, Ireland, etc.) teams to continuously enhance and elevate the SFMC operations to ensure excellence, consistently and efficiencies. By partnering with IMO colleagues and other functions, it will enable the MO function to operate more strategically, with agility, speed, and execution excellence. This position is based in East Hanover, NJ and will not have the ability to be located remotely. This position will require 10-15% travel as defined by the business (domestic and/or international). Please note that this role would not provide relocation and only local candidates will be considered.