ACWIH Postpartum Call Center RN, PRN

University of Arkansas for Medical Sciences • Little Rock, AR

9d • Hybrid

About The Position

The Postpartum Call Center RN plays a vital role in supporting postpartum women by conducting out within 7–10 days post-hospital discharge. The RN conducts telephonic patient triage using clinical decision-making software to evaluate needs, offer guidance, and link patients to suitable care and resources. This position operates in accordance with the Arkansas Nurse Practice Act and adheres to all institutional policies, procedures, and standards. It delivers vital patient care support in a call center setting. This posting will be used to fill multiple PRN RN Postpartum Call Center vacancies. This position offers a dynamic hybrid work environment, primarily allowing you to work remotely. Candidates must reside in the state of Arkansas and have access to a reliable internet connection.

Requirements

• Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing.
• Valid RN License
• Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women's Health
• Proficiency in using call center technology and scheduling systems.
• Proficiency with computers (preferably MS Office).
• Telephone etiquette skills.
• Proficiency in clinical decision-making and patient triage.
• Strong communication and interpersonal skills to effectively interact with patients and healthcare teams.
• Knowledge of postpartum care practices and patient support strategies.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and accuracy in patient care documentation.
• Flexibility to adapt to varying workloads and patient needs.
• Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service.
• Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts.

Nice To Haves

• Call center experience.
• Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service.
• Bilingual (English/Spanish) OR Bilingual (English/Marshallese)

Responsibilities

• Provides telephone or interactive conferenced patient triage to specific patient populations and any follow-up calls, emails, EMR documentation
• Assist in identifying and tracking all calls to the Call Center and data on referrals and case-managed patients.
• Provide support to evaluation activities related to the Call Center programs.
• Promotes positive interaction and facilitates communication between the consultation center, UAMS, and physicians statewide and their offices who utilize the services of the consultation center.
• Provides requested reports to appropriate personnel and analyzes and identifies critical factors of patient care to enhance the quality and efficiency of the consultation center.
• Determines and then applies technical knowledge, skills, and experience to complete assigned tasks.
• Assists supervisor in planning measurable goals and objectives as guidelines for performance.
• Completes responsibilities promptly through effective organization, setting priorities, delegation, and time management skills
• Serves as a role model and mentor by consistently demonstrating professionalism.
• Facilitates changes to improve the Call Center through effective communication, collaboration, and interdisciplinary problem-solving.
• Participates in the recruitment and retention of staff.
• Participates as a team member supporting staff in the performance of their duties
• Implements good judgment by communicating with coworkers in a fair, consistent, objective, and professional manner
• Demonstrates the ability to identify and report Call Center procedures that are not cost-effective to the supervisor.
• Assist the supervisor in demonstrating cost-conscious awareness and effectively utilizing staff, space, and supplies within budgetary restraints.
• May perform other duties as assigned.

Benefits

• Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree