ACV Re-engagement Counselor
About The Position
Our associates celebrate lives. We celebrate our associates. We are seeking an Aftercare Visit (ACV) Specialist to serve as the dedicated connection between our stand-alone mortuaries and the families we support. In this role, you will focus on what matters most: building meaningful, compassionate relationships with families following their time of need, offering guidance, and discussing resources that help protect their future. As an ACV Specialist, you will be the primary point of contact for all aftercare services, providing exceptional post-service support and ensuring every family receives the care, clarity, and respect they deserve. You will proactively schedule After Care Visit appointments and communicate the importance of pre-planning by presenting our Personal Planning Guides.
Requirements
- High School Diploma or equivalent
- Ability to obtain and maintain insurance license as required by state/province
- Current state/province issued driver's license with an acceptable driving record
- Sales or Customer experience preferred
- Previous experience with Customer Relationship Management (CRM) sales systems preferred
- Proficient computer skills including MS office suite
- Proficient computer skills with CRM and Social Networking Apps preferred
- Professional demeanor and communication skills
- Professional attire required when meeting with clients or representing the company
- Available to work evenings and weekends
Nice To Haves
- Experience in Family Service or Pre-Arranged Funeral Planning
- Demonstrated ability to provide compassionate care while meeting sales goals
- Self-motivated professional with strong communication skills
- Familiarity with Salesforce and other internal systems to manage client activity
- Bilingual, knowledge of another language preferred
Responsibilities
- Serve as the key point of contact for all aftercare at-need cases, including call-in and walk-in families
- Provide exceptional post-service support and consistent follow-through
- Proactively schedule and conduct After Care Visit appointments
- Educate families on the value of pre-planning using our Personal Planning Guides
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts (health care and dependent care)
- Health Savings Account with Company Contribution
- Sick Leave
- Short-Term Disability
- Long-Term Disability
- Life Insurance
- Voluntary Accidental Death or Dismemberment Insurance
- Dependent Life Insurance
- SCI 401(k) Retirement Savings Plan with Company match
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Personal and Laundry Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
