Acute Care Transport, Lead

Emory Healthcare•Tucker, GA

17h

About The Position

The Acute Care Transport Coordination Lead oversees daily patient transport operations and supports the onboarding and training of new team members. Acting as a shift lead, this role ensures transport requests are managed efficiently, resources are optimized, and team members maintain high performance standards. The Lead works closely with Capacity Command Center teams, EMS personnel, and healthcare providers to facilitate timely and coordinated patient transfers. This role requires strong leadership, operational awareness, and problem-solving skills to maintain efficient transport operations while supporting high-quality patient care.

Requirements

High school diploma or equivalent required.
Demonstrated experience in Emergency Medical Services (EMS) or healthcare operations coordination required.
Basic Life Support (BLS) certification required.

Nice To Haves

Associate’s or Bachelor’s degree in Emergency Medical Services (EMS) or a related field preferred.
Prior leadership, supervisory, or training experience preferred.
National Registry Emergency Medical Technician (NREMT) certification preferred.
Georgia Emergency Medical Technician (EMT) license preferred.

Responsibilities

Shift Supervision
Oversee daily transport operations, ensuring requests are prioritized and completed efficiently.
Monitor team performance and address operational issues in real time to maintain service quality and operational excellence.
Ensure compliance with local, state, and federal regulations as well as organizational policies and procedures.
Serve as the primary point of contact for escalations, urgent transport needs, and operational challenges.
Training and Development
Coordinate and lead onboarding and training for new employees, ensuring comprehensive understanding of protocols, systems, and operational procedures.
Conduct regular skills assessments and provide feedback to support professional development and continuous improvement.
Collaborate with leadership and quality improvement teams to develop and update training materials and operational resources.
Transport Coordination
Manage incoming patient transport requests and ensure optimal utilization of vehicles and EMS personnel.
Collaborate with Capacity Command Center teams, healthcare providers, and EMS crews to coordinate efficient patient transfers.
Maintain accurate documentation of transport activities and operational metrics.
Assist with preparation of performance and operational reports.