Acute Care Tech- I - Observation Unit

TriHealth • Montgomery, OH

1d • Onsite

About The Position

TriHealth is committed to fostering a culture where every team member is heard, supported, and empowered to provide exceptional care. As an Acute Care Tech II in the Observation Unit, you will support nurses and clinical staff in delivering high‑quality, compassionate care to patients with high‑acuity needs. Your work ensures safe, efficient operations and contributes directly to patient outcomes and the overall care experience.

Requirements

• Required Minimum 2 years of high school education.
• Age 17 with work permit.
• Basic Life Support (BLS) for Healthcare Providers certification.
• Reading and math proficiency appropriate for role.
• Experience with multi‑line phones, call systems, and pagers.
• 2 years High School Education
• Age 17 with work permit
• Basic Life Support (BLS)
• Reading and math ability appropriate to the position

Nice To Haves

• Experience with clinical computer applications or hospital support systems.
• Prior experience in patient care or hospital support environment.

Responsibilities

• Perform and document basic patient care tasks under RN supervision while maintaining required competencies.
• Assist with patient flow and communication using multi‑line phones, call systems, and telecommunication devices.
• Maintain a clean, safe care environment; identify and report safety hazards and complete required safety event reports.
• Initiate emergency calls, including Code Blue, Fire, Special Alert, and Rapid Response per hospital protocol.
• Support documentation, medical record maintenance, and computer downtime procedures per TriHealth standards.
• Communicate respectfully with patients, families, and healthcare team members, escalating concerns as needed.
• Ensure equipment and supplies are available, functional, and properly maintained.
• Performs and documents basic patient care tasks under the direct supervision of an RN.
• Maintains competency of tasks in which the PCA has been trained.
• Completes assigned tasks within required timeframe.
• Seeks clarification from the nurse when in doubt about how to proceed.
• Maintains a safe environment.
• Reports safety hazards to appropriate personnel.
• Completes safety event report as necessary.
• Complies with Infection Control policies.
• Demonstrates knowledge of safety/emergency policies and procedures and appropriately corrects any identified hazards.
• Communicates effectively with others.
• Shows respect to patients, families and co-workers.
• Reports patient related information in a timely manner.
• Reports problems in completing assignment/tasks in a timely manner to the appropriate person.
• Documents observations and tasks performed.
• Works in collaboration with all members of the health care team.
• Utilizes chain of command appropriately.
• Performs supply, equipment, and environmental-related activities as required, and described in principal accountabilities.
• Recognizes, reports, and follows-up on issues with supply/equipment availability in a timely manner.
• Reports and follows through as per unit standard concerning equipment that is broken or malfunctioning.
• Assures equipment/supplies are readily available for use by next person.
• Acknowledges need for self growth and accountability.
• Identifies area for self improvement.
• Demonstrates/maintains knowledge of organizational and unit changes.
• Supports organizational and unit changes.

Benefits

• TriHealth offers a comprehensive benefits suite including medical, dental, vision, retirement contributions, paid time off, tuition assistance, and wellness resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees