Actuarial Systems Associate

Trustmark • Lake Forest, IL

2d

About The Position

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. About the role Responsible for being the initial point of contact for all inquiries related to actuarial data for Universal Life plans. Serves as the internal subject matter expert to support both the customer service and actuary teams. Balances actuarial support by utilizing data resolution to service the Customer Service team with policy needs. Blends analytical thinking and problem solving to focus on providing information necessary for a positive customer experience for policy values and associated costs.

Requirements

• Bachelor’s Degree with 0 – 2 years of related experience OR High School Diploma or GED with 2-4 years of related experience.
• Strong organizational skills and attention to detail.
• Strong technical skills and comfort with using Excel.

Nice To Haves

• Excellent communication and relationship-building abilities, both internally and externally.
• Life Insurance Product knowledge.

Responsibilities

• Customer Service and New Business Support Provides customer service team clear, timely answers to inquiries about policy values and policyholder requests.
• Receives policy change requests and uses product knowledge to recommend supported actuarial changes.
• Collaborates with the customer service area by providing possible solutions for policies at risk of lapsing by understanding product and options.
• Support the New Business area by providing alternative options that can be given to policyholders in instances of misquoted policies at time of enrollment.
• Utilizes Actuarial data to examine all scenarios and provide cost alternative options to keep policy active.
• Maintains an up to date and accurate master directory of UL policies.
• Ensures all policies, including those that do not function correctly on mainframe, are updated and accounted for in centralized master spreadsheet.
• Co-ordinate with team to ensure that annual statements for policies are accurately completed and communicated within appropriate timeline.
• Partners with the team that sets values for all policies to better understand and service other departments.
• Respond to requests regarding affected policies and provide policy values to customer service area.
• Provides analysis and calculations for basic policies and escalates as needed.
• Other duties as assigned.

Benefits

• Health/dental/vision
• life insurance
• FSA and HSA
• 401(k) plan
• Employee Assistant Program
• Back-up Care for Children, Adults and Elders and many health and wellness initiatives.
• Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level