Activity Coordinator

Omni Hotels & Resorts • Bedford, PA

76d

About The Position

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

Requirements

• High school graduate or equivalent.
• Ability to work in a fast paced environment.
• Previous experience in customer service preferred.
• Computer knowledge and POS experience preferred.
• Previous experience in retail sales preferred.
• Ability to communicate effectively and work as a Team member of the spa.
• Ability to work a flexible work schedule as assigned by management.

Responsibilities

• Answer phones with a positive tone and in a timely, courteous manner to assist all guests with their requests.
• Multi-task in answering phones, acknowledging guests that may be waiting, checking in guests and all other responsibilities of this position.
• Maintain, secure and document shift audit form of allotted bank.
• Book single guest appointments and follow the established protocol in this task to ensure accuracy.
• Check in appointments following the established protocol.
• Have strong product knowledge to promote sales of retail merchandise in the Springs Eternal Spa Boutique.
• Assist guests within the Springs Eternal Spa Boutique.
• Assist the Spa Supervisor in inventory control, labeling of product and maintaining select database lists such as Out of Stock and Guest Recovery.
• Mail retail items to guests utilizing established protocols.
• Be knowledgeable about all service treatments offered as well as seasonal treatment promotions.
• Coordinate and book spa services for single guests and group bookings.
• Give facility tours to prospective clients.
• Keep the Front Desk and retail shelving clean and tidy.
• Keep the Front Desk and retail area flooring clean and free of debris.
• Be knowledgeable about all outlets and offerings of the resort to assist in aiding any guest requests.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED