Activity Center Coordinator

InnovaCare•Kissimmee, FL

About The Position

A dynamic individual who is capable of handling multiple tasks simultaneously. The ACC is responsible for multiple daily and monthly tasks within the Marketing Department, Activity and Resource Center and consistently interactions with patients and community partners.

Requirements

Fluent in both English and Spanish
AHCA screening eligible
Strong organizational and communication skills
Ability to prioritize and multitask
Proficient with Microsoft Word, Excel, and PowerPoint
Basic knowledge of physician office operations, health insurance, Medicare and Medicaid
Positive attitude and outgoing personality

Responsibilities

Plans and coordinates social and educational activities
Tracks event attendance, develops outreach strategies, and gen rates new patients for office.
Maintains relationships with assigned insurance agents and vendors (Marketing Manager will assign the agents).
Provides office VIP tours on Fridays
Provides new patients with new patient package prior to or during first appointment.
Assists patients in completing paperwork and provide patient information on the Patient Portal.
Completes patient satisfaction survey
Acts as patient concierge and regularly interacts with patients waiting in lobby and at the Activity Center
Resolves customer service issues as presented to them.
Maintains Activity and Resource Center on· a daily basis to ensure all areas are clean and organized
Requests and purchases daily supplies and marketing materials for the Activity and Resource Center and the office as needed.
ACCs must check the schedule for MA patients coming on the same day (but not print it, as you will be checking it in the system electronically, to avoid having patient information printed on a piece of paper in the Activity Centers).
You must continue monitoring the schedule throughout the day as patients may be added on the same day.
Current patient are not to participate in Premier Events as these events are only for Prospect patients to join our practice, current patients are to know about Social Fridays and they will participate ONLY if they bring a friend that is a qualified MA prospect. The whole purpose of these events is to attract new patients, as we cannot keep having our current patients be the only ones coming to have lunch and to get the gift cards, we will not be able to grow this way.