Activities Manager / Concierge

Noble House Hotels & Resorts•Gateway, CO

38d•$60,000 - $70,000•Onsite

About The Position

Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, & full service spa. The Activities Manager / Concierge is responsible for delivering exceptional, personalized guest experiences through the planning, coordination, and execution of on-property and off-property activities. This role oversees activity programming, manages activity staff, and serves as a primary guest contact for itinerary planning, ensuring all experiences align with the resort's luxury service standards.

Requirements

Minimum of 2 years' experience in guest services, activities, concierge, or hospitality operations
Strong leadership and organizational skills with the ability to manage multiple priorities
Excellent guest-facing communication and interpersonal skills
Ability to work a flexible schedule including weekends, holidays, and seasonal peak periods
Proficiency with basic computer systems, reservations platforms, and Microsoft Office or similar tools
Valid driver's license

Nice To Haves

Previous experience in a luxury resort, destination property, or Forbes-rated environment
Experience managing or coordinating outdoor adventure programming (e.g., hiking, horseback riding, river activities)
Knowledge of the local area and established relationships with regional vendors or guides
Supervisory or management experience
CPR/First Aid certification (or willingness to obtain)

Responsibilities

Plan, coordinate, and execute resort activities including outdoor adventures, wellness offerings, seasonal programming, and special events
Serve as a concierge-style point of contact for guests, assisting with pre-arrival planning, on-site bookings, and customized itineraries
Manage, train, schedule, and supervise activities staff; provide ongoing coaching and performance feedback
Partner with local outfitters, guides, and vendors to curate high-quality off-property experiences
Ensure all activities comply with established safety protocols, risk management standards, and resort policies
Monitor guest feedback and satisfaction, promptly addressing concerns and continuously enhancing programming
Collaborate with resort leadership and Front Office, Spa, and Food & Beverage teams to deliver seamless guest experiences
Manage activity calendars, reservations, waivers, departmental paperwork, and related administrative tasks
Assist with departmental budgeting, inventory control, ordering, pricing, and cost management
Maintain thorough knowledge of Gateway Canyons Resort & Spa activities, amenities, and local offerings
Maintain knowledge of and comply with all departmental policies, service procedures, and brand standards
Ensure proper use, care, and maintenance of all equipment; use equipment only as intended
Anticipate guest needs and provide prompt, courteous, and professional service at all times
Monitor and maintain cleanliness, sanitation, organization, and presentation of assigned work and retail areas
Assist with retail operations including stocking, merchandising, display, and maintaining an orderly sales space
Support the development, marketing, and implementation of resort activities, including coordination and training of staff
Complete required paperwork, attend meetings and trainings, and remain informed of posted communications
Perform other duties as reasonably requested to support a productive and successful work environment