Activities Coordinator - Cavalier Resort

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC•Virginia Beach, VA

About The Position

The Cavalier Resort Activities Coordinator is responsible for the coordination, planning and execution of the resort’s daily activities and special events. They are friendly, creative, a problem solver, self-starter and have a flexible schedule. The resort activities coordinators will create monthly calendars throughout the season to schedule daily activities for guests of the resort and residents of the Cavalier and 42 Ocean. They will develop strong working relationships with all outlets on property and create unique, five-star level experiences for all guests and residents.

Requirements

Previous customer service skills preferred
Must speak fluent English
Strong communication skills to interact with people
Must possess good listening and problem-solving skills
Must be able to prioritize and multitask in a fast-paced environment
Must be able to complete all position specific tests according to department standards
Must be able to remain calm and professional in a stressful situation.

Responsibilities

Handle all in house and external communication for Activities
Manage sign-ups from residents and hotel guests for daily activities – collect sign-up sheets from front desk associates at Marriott Oceanfront, Cavalier, and any resident sign ups from the Resident Relations Manager
Ensuring resort flyers and signage on resort property is correct and up to date.
Execute rain day plans for outdoor activities.
Maintain equipment used for activities.
Order supplies.
Work within given budget.
Ensure agreed upon items are available and at location for activities and events in a timely manner.
Ensure guest and resident satisfaction while participating in sponsored activities.
Continuously look for new, fun, and innovative ways to expand the resort’s activities offerings.
Create promotional material with in-house resources and handle marking efforts (updated lobby screens, weekly resort guides and distribution, etc.).
Handle guest issues at activities as they arise. Contact the Beach Club Manager if you cannot resolve the issue.
Ensure proper ID procedures are followed at any event that includes alcohol.
Ensure Marriott resort fee guidelines are met.