Activities Concierge

EOS Hospitality•Marathon, FL

About The Position

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

Requirements

A high school diploma or GED.
A minimum of 1 year experience in a resort, luxury resort
Exceptional customer service skills and ability to thrive in a fast-paced working environment.
Working knowledge of company safety protocols
Excellent organizational and time management skills.
Physical stamina and ability to stand for extended periods of time.
A calm, friendly demeanor, and good conflict-resolution skills.

Responsibilities

Greeting guests
Perform basic administrative/secretarial/reception duties
Arranging transportation and excursions upon visitor request
Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
Arranging tours and activities
Making dinner/event reservations for guests
Obtaining tickets for events
Arranging special services
Providing or arranging for general business services for guests
Maintaining the recreational equipment with regular cleanings and inspections.
Planning activities and completing activities on a daily basis, such as crafts, games, or special events.
Assisting guests with special needs to use the recreational equipment, or to enter/exit the area safely.
Overseeing company safety programs and policies