Activities Attendant

Ocean House Collection • Westerly, RI

1d

About The Position

The Activities Attendant is responsible for delivering exceptional guest experiences through a variety of recreational and leisure activities at Weekapaug Inn. This role requires a passion for hospitality, outdoor recreation, and guest engagement, ensuring that all programs align with the Inn’s luxury standards and Forbes Five-Star service expectations.

Requirements

• Previous experience in hospitality, recreation, or guest services preferred
• Strong interpersonal and communication skills with a passion for guest engagement
• Ability to swim and knowledge of water safety practices
• A proactive, problem-solving mindset with attention to detail
• Ability to work flexible schedules, including weekends and holidays
• Knowledge of the local environment, wildlife, and outdoor recreation is a plus
• Fluency in English both verbally and in writing
• Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations
• Uphold the Company standards, policies, and procedures
• Prioritize and organize tasks and work area
• Ability to remain calm and resolve problems using good judgement as interpreted by the management
• Follow directions
• Work cohesively with co-workers as part of a team
• Maintain confidentiality of guest/employee information and pertinent company data
• Minimum of 1-2 years experience in hospitality, recreation, or a related field
• Previous experience in guest services or outdoor activity coordination preferred

Nice To Haves

• A background in hospitality, recreation, or outdoor activities within a luxury setting is highly desirable
• Exceptional communication skills with an innate ability to engage and anticipate guest needs
• Strong leadership and problem-solving abilities, ensuring seamless guest experiences
• Professional certification in outdoor recreation, lifeguarding, or adventure tourism is an advantage
• Keen attention to detail and a commitment to maintaining the highest service standards
• Multitasking ability in a fast-paced, guest-focused environment
• Strong appreciation for nature, wellness, and regional history to enhance guest activities
• Experience working in a luxury or high-end hospitality environment is a plus
• Prior involvement in organizing group activities, excursions, or wellness programs beneficial
• Basic knowledge of water sports, fitness, or environmental education is desirable

Responsibilities

• Guest Engagement: Provide warm, personalized interactions to enhance guest satisfaction and encourage participation in activities.
• Program Execution: Facilitate and oversee scheduled activities such as kayaking, paddleboarding, nature walks, birdwatching, fishing, crabbing, and family-friendly events such as s’mores and Camp Weekapaug, our outdoor lessons geared toward children.
• Equipment Management: Maintain and organize recreational equipment, ensuring all items are in pristine condition and meet safety standards.
• Safety & Risk Management: Monitor guest participation to ensure compliance with safety guidelines, and respond promptly to any issues or emergencies.
• Luxury Experience Curation: Anticipate guest preferences and tailor activities to provide exclusive, high-end experiences.
• Collaboration: Work closely with other departments, including the Front Desk and Food & Beverage teams, to coordinate customized guest experiences.
• Event Support: Assist in executing seasonal events, private excursions, and exclusive VIP experiences.
• Environmental Stewardship: Educate guests about the local ecosystem and sustainability efforts within the Inn’s nature programs.
• Reporting & Feedback: Provide daily activity reports and guest feedback to the Activities Manager for continuous improvement.
• Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Company’s sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees