Activites Manager

Lone Mountain Ranch•Big Sky, MT

About The Position

As a Manager of the Outpost, the Operations Manager for Activities plays a vital role in creating a unified, guest-focused environment where all Outpost operations flow seamlessly together. This role is part of the leadership team that ensures guests experience genuine hospitality at every touchpoint, whether visiting the retail shop, arranging activities, or seeking guidance at the front desk. The Activities Manager leads with professionalism, respect, humility, and integrity, while fostering collaboration across departments to maintain an exceptional guest experience. The ideal candidate is an inspiring leader with strong organizational skills and a passion for connecting people to unforgettable experiences. They are as comfortable solving problems and streamlining systems as they are coaching their team, leading by example, and strengthening cross-departmental communication. With a keen eye for detail, adaptability, and a collaborative spirit, this leader thrives in creating order, training their team, and ensuring that every guests activity experience is managed with care and excellence.

Requirements

At least 2 years of hospitality or activities management experience.
At least 2 years of experience managing a team.
Strong leadership skills with the ability to train, mentor, and develop staff.
Excellent organizational and communication abilities, with proven success in building cross-departmental collaboration.
Ability to adapt quickly to changing priorities and guest needs while maintaining professionalism.
Valid drivers license with a clean driving record is required; must be comfortable driving in snow and icy conditions.

Nice To Haves

Proficiency in POS and scheduling systems preferred.

Responsibilities

Work in conjunction with the Operations Manager for Retail, Operations Manager for Front Desk, Operations Manager for Transportation, and the Operations Manager for Community Engagement & Sustainability to ensure the Outpost functions as a cohesive guest-centered hub.
Train and lead the Outpost team to understand all positions within the Outpost, enabling staff to step in and assist with guest needs across departments.
Ensure your team is trained and responsible for assisting with the coordination and check-in of sleigh ride dinner guests, creating a warm welcome and seamless start to their evening experience.
Communicate and collaborate effectively with all other Ranch departments including Food & Beverage, Maintenance, the Horse Program, and Housekeeping ensuring Outpost operations support and align with the Ranch as a whole.
Build collaboration across all Outpost and Ranch departments, ensuring seamless communication and support for both guests and employees.
Ensure systems, schedules, and processes are aligned across departments to create consistency and efficiency.
Be proactive in addressing guest needs, resolving conflicts, and promoting a culture of hospitality.
Oversee the planning, coordination, and execution of all guest activities, including ranch activities, Nordic, LMR Rangers Kids Camp, concierge support, and partnerships with third-party providers.
Manage day-to-day operations such as activity scheduling, last-minute changes, and POS systems for ski rentals, passes, and licenses.
Act as the primary point of contact for all activity-related guest questions, requests, and concerns, while gathering feedback to continually improve offerings.
Supervise and develop the Activities Team, Nordic Team, Rangers, and Concierge providing mentorship and on-the-ground leadership.
Strengthen collaboration and communication with the Barn team, concierge, front desk, and vendors to streamline processes and guest service.
Train staff on effective communication, service recovery, and professional handling of guest concerns.