Active Solution Leader: Client Administration

WTW • Philadelphia, PA

1d

About The Position

As an Active Solution Leader: Administration within the Individual Marketplace business at WTW, you will play a key role in setting the overall direction of our ICHRA solutions and services in the market, and will be directly responsible for onboarding new ICHRA clients.
The Role
Serve as a leader within the Individual Market Active business, collaborating with Growth, Carrier, Technology, and Accounts leaders to shape the overall strategic direction.
Help drive the administration strategy for WTW’s ICHRA benefit and Individual Marketplace enrollment solution, including ongoing enhancements to our technology and capabilities.
Contribute to the development of new tools, processes, and quality standards to streamline future client implementations and improve scalability.
Build and lead a team of ICHRA administration professionals focused on client onboarding, reporting, and call center strategy
Lead ICHRA implementations for new clients by understanding the full scope of each solution and acting as the central liaison across internal teams to ensure clarity, alignment, and successful delivery.
Partner with shared services teams across the broader Individual Marketplace business to translate client needs into ICHRA administration requirements for technology, account management, carrier operations, and enrollment functions.
Work closely with WTW’s Health & Welfare Outsourcing team—and other administrators as needed—to define eligibility, data ingestion, communications, SSO, and all integration points required for effective ICHRA administration.
Develop and document handling procedures for qualified life events, including impacts on the ICHRA benefit, individual marketplace enrollment, and compliance with COBRA and other applicable regulations.
Identify opportunities to streamline and strengthen integration points across systems and functions.
Promote open communication and cross-team awareness by fostering a culture where client issues are addressed collaboratively and cross-functional items do not fall through the cracks.
Maintain contextual awareness of each client’s benefits strategy to ensure administration considerations are anticipated and addressed early.

Responsibilities

• Serve as a leader within the Individual Market Active business, collaborating with Growth, Carrier, Technology, and Accounts leaders to shape the overall strategic direction.
• Help drive the administration strategy for WTW’s ICHRA benefit and Individual Marketplace enrollment solution, including ongoing enhancements to our technology and capabilities.
• Contribute to the development of new tools, processes, and quality standards to streamline future client implementations and improve scalability.
• Build and lead a team of ICHRA administration professionals focused on client onboarding, reporting, and call center strategy
• Lead ICHRA implementations for new clients by understanding the full scope of each solution and acting as the central liaison across internal teams to ensure clarity, alignment, and successful delivery.
• Partner with shared services teams across the broader Individual Marketplace business to translate client needs into ICHRA administration requirements for technology, account management, carrier operations, and enrollment functions.
• Work closely with WTW’s Health & Welfare Outsourcing team—and other administrators as needed—to define eligibility, data ingestion, communications, SSO, and all integration points required for effective ICHRA administration.
• Develop and document handling procedures for qualified life events, including impacts on the ICHRA benefit, individual marketplace enrollment, and compliance with COBRA and other applicable regulations.
• Identify opportunities to streamline and strengthen integration points across systems and functions.
• Promote open communication and cross-team awareness by fostering a culture where client issues are addressed collaboratively and cross-functional items do not fall through the cracks.
• Maintain contextual awareness of each client’s benefits strategy to ensure administration considerations are anticipated and addressed early.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees