Activation and CX Manager - Flagship, Las Vegas

Bucherer USA•Las Vegas, NV

1d•Onsite

About The Position

The Activation and CX Manager, Retail Flagship will represent the Bucherer Flagship store internally and externally. They are responsible for managing functional responsibilities and department in accordance with business principles. This person will ensure outstanding customer experiences while achieving optimal results in assigned department and achieve objectives set. They will effectively manage daily business and ensure conformity, CRM and administrative tasks.

Requirements

3-5 years’ experience in the luxury segment of a retail division as well as employee management
Training in marketing, retail or hotel industry or equivalent area with in-depth specialist knowledge in area of responsibility
Training and/or diploma in business administration or equivalent qualification
Excellent leadership, organizational and decision-making skills with relational aptitude
Assume personal and team responsibility
Hospitable and approachable, customer-oriented personality with highly developed service skills
Entrepreneurial mindset and behavior, as well as strong analytical and business understanding
Communication skills appropriate to target audience
Sense of style, professional appearance, and good etiquette with a flair for upmarket lifestyle
High degree of customer sensitivity and proven intercultural competency in interacting with our local and international stakeholder base
High affinity for watches and jewelry business
Commitment to ongoing professional development

Responsibilities

Event and Marketing Management
CRM Champion
Leadership
Budget
Office Manager
Support the store in ensuring best in class service
Closely monitor store security guidelines for events.
Ensure compliance with Company policies and procedures, including but not limited to those related to Asset Protection, Standard Operating Procedures, Finance and Marketing and Public Relations
Maintain clear communications with Store Director, Corporate office and brand partners, providing regular input to management and Corporate office teams.
Collaborate and execute corporate directives, special projects and tasks, as required