Action Officer

ICF • Arlington, VA

2d • $61,232 - $104,094 • Hybrid

About The Position

ICF seeks a highly motivated and proactive Action Officer to support a federal national security client. This role is a critical position on a high-performing, multi-disciplinary team. The Action Officer will be responsible for tracking and actioning critical project efforts and assignments, driving innovative process improvements and efficiencies, and seamlessly liaising with a variety of senior clients to ensure tightly coordinated and high-quality reporting. The position is a hybrid role and on-site work will be conducted in Arlington, VA. Candidates must be located in the National Capital Region and be willing to work at the client site at least one day per week.

Requirements

• 4 years of experience
• 1 year of experience supporting a federal client in a program support capacity
• U.S. Citizenship (required by federal government for position)
• Active Public Trust clearance required and a willingness and ability to upgrade clearance level, if needed

Nice To Haves

• Bachelor’s degree in a relevant field, for example public or business administration or communications
• Proficiency in MS Office Applications (e.g. SharePoint, Lists, Word, PowerPoint, Outlook, Teams, Excel)
• Customer service orientation with interpersonal, organizational, problem-solving, and strategic thinking skills
• Excellent oral and written communication skills
• Highly organized and detail-oriented
• Strong analytical, problem-solving, and decision-making capabilities
• Ability to work well both individually and in a team environment
• Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision
• Ability to work cohesively with all levels of internal staff, as well as clients, their customer, and internal ICF counterparts

Responsibilities

• Lead coordination and tracking of enterprise-wide projects, tasks, and workstreams
• Drive value into business processes by identifying improvements, automations, and innovations that reduce burden on our client and produce improved outcomes
• Liaise with internal and external stakeholders to ensure timely and thorough completion of tasks
• Support development of reports, data analytics, project documents, and other program materials as needed
• Act as point of contact for the client and provide prompt, substantive and comprehensive responses to all client needs and requests
• Provide feedback about challenges and successes and troubleshoot any barriers encountered within the assigned tasks
• Contribute to special projects and other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees