ActioNet, Inc. Careers - Service Desk IT Specialist

ActioNet-posted 3 months ago

Full-time • Entry Level

Vienna, VA

501-1,000 employees

Administrative and Support Services

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

ActioNet has an opportunity for a Service Desk IT Specialist requiring a SECRET clearance in Vienna, VA. The Service Desk IT Specialist provides Tier I/II end-user IT support for Treasury's TSDN environment. Resolves incidents and requests, ensuring high levels of customer satisfaction.

Respond to user requests via phone, email, and ticketing system.
Provide troubleshooting for hardware, software, and network issues.
Perform account administration (create, modify, reset).
Document incidents and resolutions in ServiceNow.
Escalate unresolved issues to higher-tier support.
Support remote and on-site troubleshooting.

Active Secret clearance (T-3).
Associate degree or equivalent experience in IT.
5+ years of IT helpdesk experience.
Knowledge of Windows 10 and Microsoft Office Suite.
Strong customer service and communication skills.

CompTIA A+ or Network+ certification.
Experience with Active Directory account management.
Knowledge of ITIL Service Desk best practices.

Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance

Track Jobs with Teal

Job Search Resources

•

•

Resume Examples

•

Cover Letter Examples

© 2024 Teal Labs, Inc

Privacy Policy Terms of Service