ActioNet is seeking an experienced and customer-focused Senior Service Desk Technician to join our IT support team. This role provides both first- and second-line technical support to end-users, assisting with hardware, software, operating systems, network connectivity, and other IT-related issues. The ideal candidate will have five to ten years of experience, strong leadership and mentoring skills, advanced troubleshooting abilities, and the ability to balance independent problem-solving with collaboration in a fast-paced environment.