Actimize Production Support -Java/actimize

Matrix Global

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About The Position

Matrix is seeking a skilled and proactive Actimize Support Engineer with deep expertise in Anti-Money Laundering (AML) systems. This role involves supporting mission-critical applications such as Actimize SAM, CDD, and ActOne, ensuring system stability, performance, and compliance across infrastructure and data layers. Key Responsibilities 🔧 Application Support Provide L1–L3 support for Actimize platforms (SAM, CDD, ActOne). Monitor system health, jobs, and alerts; resolve performance and application errors. Coordinate with vendors for patches, hotfixes, deployments, and escalations. 🖥️ Infrastructure & IT Operations Manage Windows/Linux servers, including patching, upgrades, and hardening. Support deployments, environment refreshes, and troubleshooting with IT teams. Ensure availability of compute, storage, and network resources. 🔐 Security & Compliance Apply OS, DB, and middleware patches; remediate vulnerabilities in collaboration with InfoSec. Manage password rotation and enforce security controls. Ensure compliance with internal audit and external regulatory standards. 🗃️ Database & Data Support Collaborate with DBAs for performance tuning, backup/restore, and data refreshes. Troubleshoot ETL/data load issues and support reconciliation across systems. 🤝 Vendor & Integration Management Work with Actimize and third-party vendors on deployments and issue resolution. Troubleshoot integration and data feed problems across platforms. 📊 Monitoring & Incident Management Proactively monitor logs, jobs, and system alerts. Manage incidents via ticketing systems; perform root cause analysis and implement permanent fixes. 📋 Governance & Reporting Maintain detailed runbooks and a centralized knowledge base. Generate regular SLA, performance, and incident reports. Participate in CAB/change management processes. Qualifications 5+ years of experience in application support, preferably in AML or financial services. Hands-on experience with Actimize SAM, CDD, ActOne modules. Strong knowledge of Windows/Linux server environments, SQL, and ETL processes. Familiarity with InfoSec practices and compliance frameworks. Excellent troubleshooting, documentation, and communication skills.

Requirements

• 5+ years of experience in application support, preferably in AML or financial services.
• Hands-on experience with Actimize SAM, CDD, ActOne modules.
• Strong knowledge of Windows/Linux server environments, SQL, and ETL processes.
• Familiarity with InfoSec practices and compliance frameworks.
• Excellent troubleshooting, documentation, and communication skills.

Responsibilities

• Application Support Provide L1–L3 support for Actimize platforms (SAM, CDD, ActOne).
• Monitor system health, jobs, and alerts; resolve performance and application errors.
• Coordinate with vendors for patches, hotfixes, deployments, and escalations.
• Infrastructure & IT Operations Manage Windows/Linux servers, including patching, upgrades, and hardening.
• Support deployments, environment refreshes, and troubleshooting with IT teams.
• Ensure availability of compute, storage, and network resources.
• Security & Compliance Apply OS, DB, and middleware patches; remediate vulnerabilities in collaboration with InfoSec.
• Manage password rotation and enforce security controls.
• Ensure compliance with internal audit and external regulatory standards.
• Database & Data Support Collaborate with DBAs for performance tuning, backup/restore, and data refreshes.
• Troubleshoot ETL/data load issues and support reconciliation across systems.
• Vendor & Integration Management Work with Actimize and third-party vendors on deployments and issue resolution.
• Troubleshoot integration and data feed problems across platforms.
• Monitoring & Incident Management Proactively monitor logs, jobs, and system alerts.
• Manage incidents via ticketing systems; perform root cause analysis and implement permanent fixes.
• Governance & Reporting Maintain detailed runbooks and a centralized knowledge base.
• Generate regular SLA, performance, and incident reports.
• Participate in CAB/change management processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed